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Customer Excellence Manager Jobs in Ohio

Service Excellence Manager I
By Valley National Bank At , Morristown, 07960
Complete all Learning & Development classes as required, including annual Learning Management System training.
Collaborates with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff.
Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Knowledge of wire documentation, with responsibility for obtaining proper documentation and approvals prior to sending a wire.
Must have excellent verbal, written and interpersonal communication skills.
An enthusiastic individual who can listen to customer concerns and offer a unique and innovative solution.
Manager, Distribution Excellence (Contract)
By lululemon At Columbus, OH, United States
Proficient in Microsoft Office Suite and Manhattan WMS. Labor Management System experience preferred.
Strong leadership skills with the proven ability to manage change, develop, mentor and coach personnel, including experience with cross-functional teams
Build and deploy effective DC change management program to ensure operational readiness. Manage teams through significant operational changes, ensuring operational readiness.
Assist in creating and deploying the DC skill capability model
Mentor, coach and develop talent on your team and throughout the DC. Ensure your team has effective skills to be successful.
Experience with automation and robotics.

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Customer Excellence Manager to join our team and lead our customer service initiatives. You will be responsible for developing and implementing customer service strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, this is the perfect opportunity for you!

Overview The Customer Excellence Manager is responsible for ensuring that customers receive the highest quality of service and support. This role is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. The Customer Excellence Manager will also be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. Detailed Job Description The Customer Excellence Manager is responsible for developing and implementing customer service strategies that improve customer satisfaction and loyalty. This role will be responsible for monitoring customer service performance, providing feedback to staff, and developing customer service policies and procedures. The Customer Excellence Manager will also be responsible for identifying customer service trends and opportunities for improvement, as well as developing and implementing customer service training programs. Job Skills Required
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
• Knowledge of customer service software and systems
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service training and development
Job Experience
• 5+ years of customer service experience
• Experience in customer service training and development
• Experience in customer service management
Job Responsibilities
• Develop and implement customer service strategies to improve customer satisfaction and loyalty
• Monitor customer service performance and provide feedback to staff
• Develop customer service policies and procedures
• Identify customer service trends and opportunities for improvement
• Develop and implement customer service training programs
• Manage customer service staff and ensure adherence to customer service standards
• Respond to customer inquiries and complaints in a timely and professional manner
• Analyze customer service data and metrics to identify areas for improvement