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Company

Promethean
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
At Promethean...

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments.

Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint. Discover more about our corporate social responsibility initiatives.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

As the VP of Customer Excellence, you will lead the teams that manage our contact centers, technical escalations, warranty and after sales service at Promethean. You are a leader that loves customers, that is data driven, and thrives bringing the customer experience to new heights. You will drive strategic direction to ensure that are customers are delighted with Promethean; from delivery to unboxing to calling support.


Job Duties and Responsibilities:

  • Proven track record working with Product Management to deliver customer functionality
  • Demonstrated leadership to make rapid decisions and problem-solving
  • Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering technology solutions
  • Bachelor’s Degree from an accredited university
  • Demonstrated success in building a customer support and customer success
  • A track record for building and growing a world-class organization in a demanding, fast-paced environment
  • Proven experience building and running a business with a data-driven approach
  • Demonstrated knowledge of key business financial metrics and to connect changes to financial risk or improvements.
  • Ability to build an operating model with tools, processes, and people to drive a scalable customer experience
  • Strong verbal and written communication skills
  • Excels in collaborating across the enterprise and at all levels of the organization
  • Analytical and negotiation skills, particularly at executive levels

Job Skills and Qualifications:

  • Ability to handle changing priorities and use good judgment when working in stressful situations
  • A technical degree and MS or MBA
  • Lean/Six Sigma Master Black Belt
  • 5+ years in experience in customer support
  • Must be in Central or Eastern time zone
  • Passion for technology and innovation
  • Strong understanding of Educational Technology and its customer base
  • 15+ years of work experience in a leadership position
  • 10+ years of work experience in technology
  • Experience deep diving failure modes to root cause and creating action to resolve, build alarms and business process changes

For business reasons, Promethean does not employ individuals who work remotely in San Francisco, San Jose or Oakland.

Base Range: $219,700 - $268,500 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:
  • Paid Volunteer Time Off
  • Medical, Dental, and Vision Insurance
  • Spending Accounts (FSA and HSA)
  • Well-Being Programs (For example, company-wide health challenges)
  • 401(k) Retirement Plan with Matching
  • And more!
  • Parental Leave Programs with Child Care Subsidy
  • Disability Programs
  • Generous PTO and Holidays

Promethean is honored to be an equal opportunity workplace. We realize that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws. In addition, Promethean values privacy and the protection of personal information.

For information regarding personal information we collect and our use of such data please see our privacy policy: https://bit.ly/2I83hwP

Please contact [email protected] if you have an accessibility request at any point during the hiring process.

#Promethean #EdTechJobs