Analyst- Customer Excellence Jobs

General information
All posting locations USA-IL, , United States of America, CAN-ON, , Canada, USA-PA, , United States of America
Job Function 11 - Logistics
Date Published 10-Feb-2023
Ref # R-66438
Description & Requirements
Role
This position is responsible for building and maintaining key customer partnerships that lead to the development and execution of mutually beneficial supply chain programs. Building cross-functional relationships within the organization is crucial for driving results within our network.
Primary Responsibilities

• Be the “Voice of the Customer” – Keep key personnel educated / informed of the customer’s supply chain expectations and provide overall feedback on how Kraft Heinz is doing
• Build / Enhance customer partnerships while creating an efficient supply chain for Kraft Heinz and customers
• Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings
• Stay informed with Sales initiatives and assist the team in meeting sales targets / project deadlines
• Design and implement mutually beneficial creative supply chain solutions and programs that improve service- on time performance and/or reduce costs (i.e. Customer Backhaul Programs- Factory Direct opportunities)
• Analyze and monitor monthly KPI’s that capture the customer’s current service levels and efficiency performance. Make adjustments as needed to improve the KPI’s and service levels (i.e. tracking on time delivery- case fill rate- etc…). Be as proactive as possible to avoid service failure using monthly/weekly reporting tools
• Participate in the development and coordinate the implementation of new supply chain policies and procedures that meet customer needs and complement KHC’s business interests
• Deliver specific / measurable cost savings targets and service improvements through existing tools- process improvements- and corrective action in conjunction with Kraft Heinz affiliate logistics- planning and customer service departments

Qualifications

• Leadership / influencing / negotiations skills necessary to lead project teams without position authority and to support Kraft Heinz’ business interests with the customer.
• Strong analytical skills and strategic thinking capabilities to develop solutions to complex problems.
• Excellent interpersonal skills to work productively in a highly cross-functional environment.
• Ability to design- sell- and implement creative supply chain solutions for KHC and our customers
• Must be advanced in Excel and PowerPoint
• ERP system experience preferred- SAP ideal
• Excellent presentation skills.
• Proven track record for achieving consistent / positive supply chain results
• Minimum of 3-5 years of work experience in a supply chain related field
• Highly resilient with results driven attitude

About Us
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
No matter the brand, we’re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do join our table and let’s make life delicious!
Our Culture of Ownership, Meritocracy and Collaboration
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day.
As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
Vaccination & Office Collaboration Expectations
Our highest priority is always the health, wellbeing, and safety of our Kraft Heinz family. We require our office-based, home-based, R&D, and sales team members to be fully vaccinated against COVID-19, unless approved for a medical or religious accommodation.
We believe our office environment fuels our collaboration, connection & community as an organization and allows our employees to grow toward greatness. We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week. Additionally, employees who are subject to this hybrid model will be eligible to work from anywhere for up to six weeks in a rolling 12-month period (in maximum two-week increments and according to benefits and tax guidelines). Some jobs may be required to be performed fully in office depending on the role’s responsibilities and requirements.