Customer Manager Jobs

Are you ready to make the next exciting move in your career? At EGYM, we enhance the workout experience for real people each and everyday through our personalized, innovative and robust workout solutions. We are looking for a motivated and customer-oriented Customer Manager to join our Support Team focusing on our North American customer base.

The Customer Manager is responsible for supporting EGYM customers by quickly and efficiently responding to questions and resolving any emerging technical problems that our customers might face. The ideal candidate genuinely enjoys helping customers, is a strong communicator, works quickly, thinks creatively and has high quality standards. If this sounds like you, we invite you to apply today!

Your Daily Workout:

• You will document inquiries from customers in the applicable IT systems with high quality and high level of detail and will drive consistency and business continuity as a result
• You will build sustainable relationships and trust with customers through your problem solving skills and your open and interactive communication
• You will identify cases that require support from parties outside of customer support or escalation (either technically or strategically)
• You will follow up with customers as necessary to ensure resolution of technical issues
• You will troubleshoot and solve customer technical issues and use collaboration across teams when necessary
• You will own and manage the end-to-end customer support and service experience
• You will be responsible for the identification and reporting of product enhancement opportunities and value proposition development based on the deep customer knowledge gained as a result of high quality communications
• You will manage incoming phone calls and emails regarding customer questions and issues related to our products and will provide appropriate solutions and alternatives within reasonable time limits

Your Fitness Level:

• You have excellent customer service and outstanding communication skills, as well as a strong follow-through and therefore build and open and trustful relationship with your customers and colleagues alike
• You have 1+ years of experience in a customer facing support role
• You have a positive can-do attitude and a willingness to take on ad-hoc tasks as needed
• You are adaptable and have the desire to thrive in a team-oriented, fast-paced environment
• You have the ability to work, interact, brainstorm, and drive solutions in a highly remote environment using common tools to collaborate and engage with your peers and customers
• You are able to communicate in technical and non-technical terms depending on your audience
• You have experience with a CRM and Technical Support systems (specific experience with Salesforce and Zendesk is a plus)

Your Training Equipment:

• You will earn an annual salary of $45,000 to $50,000
• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, virtual company shares, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands-on training and become a true EGYM Fitness expert
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!

Your Personal Trainer:

EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor. EGYM also offers subscription-based corporate wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being. EGYM’s global headquarter is in Munich, Germany.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Apply now by uploading your documents (CV, certificates, references, salary expectations, and

earliest possible start date) and specify the job ID #1150.

Contact: Jessica Kaiser

For further information: https://egym.com/us/careers