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Call Center Site Director Jobs

Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Call Center Representative (On-Site)
By Great Lakes Credit Union At North Chicago, IL, United States
Be able to deescalate calls and ensure member feedback is shared with management.
Minimum of two years of customer service work experience required. Call center work experience is a plus, but not required.
Ability to navigate multiple automated systems to research situations, locate information and perform data entry with Microsoft Word, Excel, and Outlook.
Ability to multitask, maintain a high level of concentration, and perform responsibilities with accuracy and in a timely manner.
To view our GREAT Benefits Please Reach out to a Member of the HR Team
Answer and handle calls regarding account inquiries, shares, loans, digital questions and transactions.
Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Call Center Site Director
By OneTouch Direct At Nashville, TN, United States
Detail orientation, organizational, prioritization, and time management skills; experience preferred.
Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
Operations management: 2 years (Required)
operations management: 2 years (Required)
Effectively and knowledgeably represent the site in all meetings and presentations as required.
Managing Director, Global Call Center
By Evolent At United States
● Deep knowledge and experience procuring and implementing core contact center
management, and quality management) as well as typical contact center performance
Preferred Experience We Look For
● 10 years of experience with progressive leadership responsibility, including 5 years of
experience leading a national or global contact center operation
● Successful track record of delivering high quality customer experience through a call
Director, Clinical Site Jobs
By Velocity Clinical Research, Inc. At Cincinnati, OH, United States
Expertise in project management demonstrated ability to successfully manage people/projects. Proactive problem-solving abilities and follow-through
5+ years of clinical management experience or equivalent applicable experience in clinical research industry
Maintain complete (24/7) control over the overall operations and management of clinical research trials at the site
Identify and manage issues, concerns and problems related to staff conduct and
Manage facility and IT needs to ensure smooth and efficient
Extensive knowledge of clinical research - Understands the drug development
Site Director Jobs
By Radial Inc. At Allentown, PA, United States
Minimum of 5 years of progressive Operations and management experience required
Financial/Cost Management and ownership via operational budget management experience required
Management of a distribution facility with multi-level leadership and 200+ full-time associates with experience managing 600+ seasonal associates preferred.
Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)
Interact with senior management while providing updates and solutions on issues about business impact
Maintain a working knowledge of all operational processes
Director, Site Work Jobs
By Muller, Inc. At Rockville, MD, United States
Previous management or business development experience preferred.
Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask).
Manage the Division's team of Project Managers, Project Coordinators, Superintendents, Foremen, Operators, Laborers to ensure the following:
Work with in-house Fleet Manager to:
Min 5 years' experience with site work projects as a PM
Run day to day Operations of Site Work Division within a successful and aggressively growing Civil Construction Company.
Director, Site Work Jobs
By Muller, Inc. At Reston, VA, United States
Previous management or business development experience preferred.
Meticulous organizational skills and experience working in a high-volume, deadline-based environment (requires the ability to multitask).
Manage the Division's team of Project Managers, Project Coordinators, Superintendents, Foremen, Operators, Laborers to ensure the following:
Work with in-house Fleet Manager to:
Min 5 years' experience with site work projects as a PM
Run day to day Operations of Site Work Division within a successful and aggressively growing Civil Construction Company.
Director, Call Center Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Sr Project Director-Call Center
By Maximus At Columbia, South Carolina Metropolitan Area, United States
Strong communicator, management/leadership skills, organizational, planning and project management.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches and whitepapers and concept development.
Performs other duties as may be assigned by management.
Manage external and internal customer relationships to include high ranking state and local government officials.
Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
Site Director Jobs
By Aurorium At Denham Springs, LA, United States
Minimum of five (5) years’ experience in production or plant management, or engineering
Strong time management and prioritization skills
Overall responsibility for the management of Process Safety Hazards at the site.
Conducts performance management of direct reports
Drives continuous improvement and operational management processes through the implementation of the Aurorium operational excellence system
Drives the site productivity programs and operational management processes
Call Center Director Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Site Director Jobs
By Radial Inc. At Easton, PA, United States
Minimum of 5 years of progressive Operations and management experience required
Financial/Cost Management and ownership via operational budget management experience required
Management of a distribution facility with multi-level leadership and 200+ full-time associates with experience managing 600+ seasonal associates preferred.
Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)
Interact with senior management while providing updates and solutions on issues about business impact
Maintain a working knowledge of all operational processes
Director Of Call Center Operations, Newington, Ct
By Crothall Healthcare At , Newington, 06111, Ct $65,000 a year
Ability to plan, prioritize, and achieve effective time management.
are offered many fantastic benefits.
Demonstrate good communication skills with clients.
Four year college degree or equal related experience required.
Previous hospital call center experience is preferred.
Excellent social skills. Service/quality attitude.
Senior Director, Call Center Operations
By The College Board At , Remote
Manage daily contact center operations and implement the College Board Customer Experience vision at our third party and BPO partners.
Responsible for fiscal management and effective allocation of resources within call center.
Drive alignment, consistency, and cohesiveness in people practices, team management, and customer service to achieve corporate goals.
Develop Best Practices to optimize business process outsourcing across offerings, project teams, and resources.
Partner closely with the Customer Experience team to design and deliver world class solutions and service.
Relevant experience related to successful delivery of Contact Center Transformation and Operations
Executive Site Director Jobs
By College Track At , New Orleans, 70117, La $116,430 - $174,648 a year
You have experience cultivating and managing external partnerships, and can leverage your network to support the mission of College Track
You have experience with donors and funders, and are adept at building strong relationships with them
You are a leader and a coach, with proven experience managing teams to meet programmatic outcomes
You are confident managing budgets, allocating financial resources, and partnering with constituents
You are excited to support our students by working with them in-person four days a week
is the right fit for you if…
Director Of Call Center Operations
By Magellan Health At , From $117,860 a year
Consistently monitors staffing and workforce management performance, forecasting when staffing levels are insufficient or in surplus of average inbound volume demands.
Ensures appropriate staffing to meet contractual requirements and risk mitigation for reducing staffing gaps.
Supervises managers responsible for delivery of operations conducted by 300+ staff.
Leads a team of managers to successfully deliver high quality, customer-focused, cost effective and efficient service to eligible customers.
License and Certifications - Required
License and Certifications - Preferred
Call Center Assistant Director
By Bookman Consulting At Las Vegas, NV, United States
Must have a background in customer service and management, and have excellent communication skills
Must have experience in large intake facilities (or similar industry), managing 50+ people
Must have experience dealing with customers and trouble-shooting issues
Must have experience handling confidential, personal, and sensitive information in a fast-paced environment
Salary likely between $100 - $120K on the base + bonus potential, benefits, and PTO
Must have the ability to navigate, and coordinate, with multiple internal stakeholders

Are you looking for an exciting opportunity to lead a dynamic call center team? We are seeking an experienced Site Director to join our team and help us reach our goals. As the Site Director, you will be responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!

A Call Center Site Director is responsible for managing the day-to-day operations of a call center. This includes overseeing staff, managing customer service, and ensuring that customer service goals are met.

What is Call Center Site Director Skills Required?

• Leadership: Call Center Site Directors must be able to lead and motivate their staff to ensure that customer service goals are met.
• Communication: Call Center Site Directors must be able to effectively communicate with their staff and customers.
• Problem-Solving: Call Center Site Directors must be able to quickly identify and resolve customer service issues.
• Organizational: Call Center Site Directors must be able to manage multiple tasks and prioritize work.

What is Call Center Site Director Qualifications?

• Bachelor’s degree in business, management, or a related field.
• Previous experience in customer service or call center management.
• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.

What is Call Center Site Director Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.
• Knowledge of customer service metrics and KPIs.

What is Call Center Site Director Experience?

• Previous experience in customer service or