Site Director Jobs

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment, customer care and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together.

Radial, the leader in omnichannel commerce technologies and operations has an exciting opening for a Site Director, Service Delivery. Radial’s omnichannel solutions use cutting-edge technology and analytics to optimize the e-commerce end to end processes reducing costs for our customer while enhancing the consumer experience.

Role Summary:

The Site Director will lead and direct site operations, including campus environment with multiple buildings, to achieve key goals and objective and the execution of a business operational plan. They will own fulfillment client P/Ls, provide financials (EBIT) and strive to deliver client satisfaction.

Responsibilities:

• Maintain a working knowledge of all operational processes
• Review and follow-up on results of production, efficiency, costs and inventory accuracy
• Drive, develop and lead continuous improvement initiatives and activities towards achieving yearly improvement goals
• Provide direction and support to direct reports. Coach to ensure career development, productivity and quality objectives are consistently achieved
• Interact with senior management while providing updates and solutions on issues about business impact
• Engage with broader Radial team for support to site operation
• Adherence to all applicable Federal, State and Municipal safety and labor law
• Develop talent and site succession plans
• Drive safety, policy and procedure adherence
• Strong and positive interaction with new and existing clients
• Grow and develop future talent
• Develop yearly budget and own site P/L
• Build a culture of continuous improvement through execution of Radial Operating Model
• Drive high levels of client Satisfaction and Employee Engagement

Qualifications:

• Organizational agility and good influencing skills
• Sense of urgency to immediately identify and implement corrections
• Lean thinker, continuous improvement leader
• Ability to lead, direct and coordinate all activities for operating and managing a multiclient fulfillment center
• High financial acumen with the ability to forecast and manage an annual budget while managing the operational processes within set guidelines
• Background and experience in Lean and Continuous Improvement methodology
• Hands-on problem-solving skills
• Knowledge of Warehouse Management Systems a plus (ideally, Manhattan WMOS and Pyramid WCS)
• Management of a distribution facility with multi-level leadership and 200+ full-time associates with experience managing 600+ seasonal associates preferred.
• Experience leading culture improvements and/or transformation required
• Must be proactive, numbers driven and a good, anticipated planner
• Strong communication and presentation skills
• Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
• Proficiency developing metrics planning (good working knowledge of spreadsheets
• Minimum of 5 years of progressive Operations and management experience required
• Ability to understand, organize and thrive in a highly variable volume operation, balancing safety, quality, delivery, and cost in both very low and very high-volume periods.
• Bachelor’s degree required
• Financial/Cost Management and ownership via operational budget management experience required
• Experience in a fast paced, high volume, multi-client, unit-pick fulfillment center environment highly preferred
• Experience managing a 3PL fulfillment operation highly preferred, ideally in ecommerce, direct to consumer, business to consumer (D2C/B2C)

Travel:

• This position is not remote.
• Travel required 5%

Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [email protected]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.