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Call Center Site Director Jobs in New York

Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Program/Site Director - Carey Gardens
By Brooklyn Community Services At , Brooklyn, 11212, Ny $60,000 a year
Salary Range: $60,000 w/Bachelor's to $70,000 must have a Masters and managerial experience.
Direct contact and reporting to DYCD Program Manager, oversight responsibility of DYCD Site/Audit visits and attendance at DYCD Director meetings;
Plan, implement and support all recruitment, enrollment, retention and referral efforts of Cornerstone participants to ensure contractual requirements are met;
Reports to Deputy Director who oversees the four BCS Cornerstone programs.
Recruit, engage, and monitor all Co-locator and Sub-contractor relationships for Cornerstone site;
Coordinate and attend all Resident Association meetings; Develop, coordinate and ensure compliance with all Youth Council meetings
Assistant Director, Provider Call Center
By 1199SEIU Benefit and Pension Funds At , New York, Ny
Strong project management experience, with ability to collaborate, mentor, coach and train staff to ensure servicing goals are met;
Oversee the selection, training, and periodic evaluation of management staff
Perform special projects and assignments as directed by management
Bachelor’s Degree or equivalent years of work experience required
Comprehensive knowledge of ACD and CRM applications, and customer service metrics
Proven multi-tasking skills and ability to meet critical deadlines

Are you looking for an exciting opportunity to lead a dynamic call center team? We are seeking an experienced Site Director to join our team and help us reach our goals. As the Site Director, you will be responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!

A Call Center Site Director is responsible for managing the day-to-day operations of a call center. This includes overseeing staff, managing customer service, and ensuring that customer service goals are met.

What is Call Center Site Director Skills Required?

• Leadership: Call Center Site Directors must be able to lead and motivate their staff to ensure that customer service goals are met.
• Communication: Call Center Site Directors must be able to effectively communicate with their staff and customers.
• Problem-Solving: Call Center Site Directors must be able to quickly identify and resolve customer service issues.
• Organizational: Call Center Site Directors must be able to manage multiple tasks and prioritize work.

What is Call Center Site Director Qualifications?

• Bachelor’s degree in business, management, or a related field.
• Previous experience in customer service or call center management.
• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.

What is Call Center Site Director Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.
• Knowledge of customer service metrics and KPIs.

What is Call Center Site Director Experience?

• Previous experience in customer service or