Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Center Director Jobs
Recruited by Ombudsman Educational Services 9 months ago Address Powder Springs, GA, United States
Center Training Coordinator Jobs
Recruited by ADMA Biologics, Inc. 9 months ago Address Kennesaw, GA, United States
Supervisor, Call Center Operations
Recruited by Kaiser Permanente 11 months ago Address , Duluth, Ga $65,800 - $85,030 a year
Director Of Quality Assurance
Recruited by DSJ Global 1 year ago Address Atlanta, GA, United States

Director Of Call Center Operations, Newington, Ct

Company

Crothall Healthcare
Address , Newington, 06111, Ct
Employment type FULL_TIME
Salary $65,000 a year
Expires 2023-07-25
Posted at 11 months ago
Job Description
Crothall Healthcare

Salary: $65,000

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Job Summary

The Director of Call Center Operations will be responsible for the incoming calls for the Patient Transport Department and may also be responsible for call from other departments within the hospital. The Call Center Manager will oversee Patient Transportation services within the hospital which includes the successful management of supervisors, data, client relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity.

Responsibilities:

  • Establish work standards and work flow.
  • Responsible for the accuracy and timeliness of financial data and statistics.
  • Proactive in the achievement of the facility goals and objectives.
  • Demonstrate good communication skills with clients.
  • Maintain records and statistics for administrative and training purposes.
  • Show strength with the internal software packages (TeamChimes and TeamTransport) and any additional software.
  • Plan, organize, direct, coordinate, and supervise functions and activities of the department.
  • Establish and implement policies and procedures for departmental operations.
  • Coordinate transportation activities and services with other hospital departments.

Qualifications:

  • Previous hospital call center experience is preferred.
  • Public speaking skills a must.
  • Four year college degree or equal related experience required.
  • Ability to analyze and interpret financial and other data.
  • Excellent social skills. Service/quality attitude.
  • Supervision of staff employees required.
  • Ability to plan, prioritize, and achieve effective time management.
  • Ability to work under pressure and meet established goals and objectives.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)

Crothall maintains a drug-free workplace.

Associates at Crothall are offered many fantastic benefits.

  • Commuter Benefits
  • Identity Theft Protection
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Dental
  • Disability Insurance
  • Associate Shopping Program
  • Health and Wellness Programs
  • Retirement Plan
  • Discount Marketplace
  • Vision
  • Medical
  • Life Insurance/ AD
  • Pet Insurance
  • Holiday Time Off (varies by site/state)
  • Flexible Time Off

Req ID: 1181699

Crothall Healthcare

CINDY SWIDERSKI

[[req_classification]]