Call Center Assistant Director

Our client is a lead-generation and intake firm serving the professional services industry. They’re looking to hire a Call Center Assistant Director based in Las Vegas. This is a fun, growing company that has a family/team-centered culture. Here is a quick run-down of the role itself, and then a bit more about the company at the bottom.

Call Center Assistant Director (On-site in Las Vegas):

• Must have the ability to navigate, and coordinate, with multiple internal stakeholders
• Must have experience dealing with customers and trouble-shooting issues
• Proficiency with autodial systems such as Five9, or Vici is highly desirable
• Salary likely between $100 - $120K on the base + bonus potential, benefits, and PTO
• Must have experience handling confidential, personal, and sensitive information in a fast-paced environment
• Must have experience in large intake facilities (or similar industry), managing 50+ people
• Must have a background in customer service and management, and have excellent communication skills

Our client’s founders have nearly 30 years of industry experience. They are the original industry pioneers, which evolved into the next level of innovative and successful strategies for professional service firms throughout the country.

The atmosphere is a true team environment with everybody chipping in, no prima donnas. This is a great role for somebody who enjoys longevity and stability with their employer, along with plenty of opportunity to grow. This company truly believes in investing in their people, and retaining talent for many years. Stability is huge here!!