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Call Center Site Director Jobs in Tennessee

Call Center Site Director
By OneTouch Direct At Nashville, TN, United States
Detail orientation, organizational, prioritization, and time management skills; experience preferred.
Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
Operations management: 2 years (Required)
operations management: 2 years (Required)
Effectively and knowledgeably represent the site in all meetings and presentations as required.

Are you looking for an exciting opportunity to lead a dynamic call center team? We are seeking an experienced Site Director to join our team and help us reach our goals. As the Site Director, you will be responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction. If you have the skills and experience to take on this challenge, we want to hear from you!

A Call Center Site Director is responsible for managing the day-to-day operations of a call center. This includes overseeing staff, managing customer service, and ensuring that customer service goals are met.

What is Call Center Site Director Skills Required?

• Leadership: Call Center Site Directors must be able to lead and motivate their staff to ensure that customer service goals are met.
• Communication: Call Center Site Directors must be able to effectively communicate with their staff and customers.
• Problem-Solving: Call Center Site Directors must be able to quickly identify and resolve customer service issues.
• Organizational: Call Center Site Directors must be able to manage multiple tasks and prioritize work.

What is Call Center Site Director Qualifications?

• Bachelor’s degree in business, management, or a related field.
• Previous experience in customer service or call center management.
• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.

What is Call Center Site Director Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of call center operations and processes.
• Knowledge of relevant software and technology.
• Knowledge of customer service metrics and KPIs.

What is Call Center Site Director Experience?

• Previous experience in customer service or