Assistant Director Of Ticket Operations Jobs

Must show demonstrated knowledge of physical plant management, supervisory skills and experience in work crew supervision in facility operations

Aids in developing pre-event department expense estimates for the Event Management Department and Finance Department.

Minimum of five (5) years’ experience in facility operations management

Maintenance Software system administration (user assignments, inventory, asset management).

Works closely with the Event Management Department in the advancing and communicating of event information to the appropriate departments and staff.

Help to build and administer training programs within the operations department. As well as assist managers in program roll out.

4+ years of experience required in a management or leadership role in the restaurant industry

Strong work ethic, excellent time management, and problem-solving skills

Stand-in for retail and production management during vacancies, vacations, emergency coverage, and when launching new locations

Maintain professional growth by being proactive and seeking out knowledge and education

Group health insurance benefit (50-100% employer contribution to premiums)

Dental insurance benefit (50-100% employer contribution to premiums)

Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple, conflicting, and concurrent priorities

Minimum Qualifications, Knowledge, Skills, and Work Environment

With a career at HMSHost, you really benefit! We offer:

Ensures managers know and follow opening, daily and closing procedures/checklists in accordance with company policies/procedures

Actively ensures managers adhere to mandated rest breaks and meal periods

Health, dental and vision insurance

Experience in personnel management and providing direction to others.

Experience at Division I level in athletics setting.

Knowledge of ticketing software, particularly Paciolan.

Primary Responsibilities (Staff Positions Only)

Nature & Purpose Of Position/Usual Duties

No solid waste management experience?

Manage the resolution of highly visible, sensitive, and complex customer service issues; perform research and analysis of specialized and technical information;

Identify and resolve performance and process gaps; initiate and participate in policy development

This position may serve in lieu of the director as required in the department.

Valid Driver’s license Class C

About Solid Waste Services – More Than What Meets the Eye!

Oversee the renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.

Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required

Develop and manage department budget goals for operating expenses

A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment

Strong attention to detail, excellent communication skills, extensive customer service skills.

Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.

Manage relationship with Marian University Maintenance and contractors

Work with General Manager to hire, train, and manage intern team and roughly 100 game day staff members

Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships

Promote and sell all types of group and picnic options to organizations and individuals

Handle incoming ticket calls, provide customer service to current and potential ticket package holders

Effectively monitor client’s satisfaction with follow-up both before and after event

Technical support for the league’s regular and post season ticketing programs. To include request processing, fulfillment, inventory management, and financial reconciliation.

Hands-on experience and full working knowledge of Ticketmaster Archtics ticketing system.

Operational support for onsite resolution centers, mobile ticketing support teams, gameday fan experiences, and event customer service resources.

8+ years of experience in high volume event ticketing, fan experiences and credential programs.

Experience in large scale domestic and/or international events or large venues.

Clear & concise written and verbal communication skills.

Advanced knowledge of at least one practice management system and/or

Experience in revenue cycle management service center is ideal.

Possess leadership, management, teaching, coaching, and mentoring skills,

Position Summary: The Assistant Director of Revenue Cycle Management at is

Balance Resolution. Working under the guidance and support of our management

management on the status of assignments, as required.

High level working knowledge of student eligibility and verification requirements

Bachelor’s degree and related work experience and training

Experience in student financial aid, specifically Title IV regulations

Experience working in COD, CPS, NSLDS, and financial aid processing systems

Ability to manage a complex, high-volume operation with a high degree of accuracy

Master's degree with significant related work experience

Technical support for the league’s regular and post season ticketing programs. To include request processing, fulfillment, inventory management, and financial reconciliation.

Onsite support of the ticket office operations, pre-week distribution and fulfillment process, ticket resolution and inventory management.

Hands-on experience and full working knowledge of Ticketmaster Archtics ticketing system.

Operational support for onsite resolution centers, mobile ticketing support teams, gameday fan experiences, and event customer service resources.

8+ years of experience in high volume event ticketing, fan experiences and credential programs.

Experience in large scale domestic and/or international events or large venues.

Support Wrightwood 659’s mission and values and lead by example in providing a superior team and visitor experience.

Ensure all aspects of the guest experience are consistent with exhibition values.

Monitor demand and manage inventory based on attendance trends and operational feasibility.

Proven experience in building, leading, and motivating a team.

In-depth knowledge of Tessitura ticketing software required.

Knowledge of Tessitura Network Web Express (TNEW) preferred.

Knowledge of production operations, program management, budgeting, scheduling and quality control standards, as well as strong business acumen.

Leverage lean and Continuous Improvement principles to expand the sites production footprint and capabilities.

Works closely with EHS Manager to promote, develop, and improve safety programs and performance across the operation.

Manages operation of full-scale aerospace production system, including industrial transfer.

Manages rework and assures compliance with customer and FAA quality standards.

Works through subordinate managers, supervisors and support staff to resolve technical or operational problems.

2+ years of experience utilizing ticketing systems and software (SeatGeek, Ticketmaster, etc.)

Outstanding customer service skills and a team-player mindset

Process ticket sales orders and requests daily for both the New Orleans Saints and New Orleans Pelicans

Assist in reporting and all ticket operations functions on game days

Coordinate inventory for both single game and season ticket plans

Coordinate the overall operation of the Saints and Pelicans will call and sales/box office windows on all game days

Strong interpersonal skills and excellent written and oral communication skills.

Detail oriented and strong organizational skills.

Ability to set goals and measure progress.

Motivate staff to perform and set a positive example.

Proven track record of building relationships with fans.

Ability to analyze and segment data.

Five (5) years of experience in at least one area of Enrollment Services in higher education.

At least 4 years working experience in a related processing environment at a major institution of Higher Education.

Excellent oral and written communication skills.

Excellent analytical and interpersonal skills.

Bachelor’s Degree from an accredited college.

Excellent time management and organizational skills.

Strong written and oral communication, prioritization, and organization skills

Must have knowledge of the sport of football

Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts

Provide game-day support in the area of the ticket resolution, customer service and in-house technology.

Provide daily support to our sales and service departments in their efforts to support our season ticket holders

Minimum Years of Experience Required

Assistant Athletic Director, Ticket Operations

Athletics Administration - Pennsylvania-Pittsburgh - (23000037)

Must have proficient experience with Microsoft Office and related software skills;

2-4 years of sales experience working in ticket sales

Must possess knowledge of Paciolan database ticketing system and CRM;

Must have truly outstanding customer service and interpersonal communication skills;

Must possess good decision-making skills, solid judgment and interpersonal effectiveness;

Must possess a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives;