Ticket Operations Assistant (External Agency Employee)

Overview /Objective
The NFL Live Event Production team is seeking a ticketing operations professional to fill a temporary opportunity for NFL tentpole events. The ideal candidate has extensive experience in the Ticketmaster’s Archtics platform, event on-sale execution, box office operations and mobile ticketing. This individual will join the Event ticketing team and support the preparation and operational delivery of Super Bowl, Pro Bowl Games, NFL Draft and other events.
Responsibilities

• Support efforts in the design and delivery of the NFL Ticketholder app for use during Super Bowl
• Support the manifest build, ticket allocation process, inventory management and fulfillment for all tentpole events. Includes ticketing for gameday and our ancillary events.
• Support the processing and fulfillment of the league’s tentpole event ticketing initiatives, working staff ticketing, and specialty programs.
• Operational support for onsite resolution centers, mobile ticketing support teams, gameday fan experiences, and event customer service resources.
• Operational support for the box office operations at ancillary events, including Super Bowl Experience, Opening Night and NFL Honors as well as Pro Bowl Games and NFL Draft.
• Serve as the accreditation lead for all ticketing operations staff.
• Assist in the recruitment, training, accreditation, and role development for the temporary ticketing staff.
• Onsite support of the ticket office operations, pre-week distribution and fulfillment process, ticket resolution and inventory management.
• Technical support for the league’s regular and post season ticketing programs. To include request processing, fulfillment, inventory management, and financial reconciliation.

Required Qualifications

• Demonstrated ability to effectively interact with people of diverse backgrounds and variety of levels inside and outside of the organization.
• Bachelor’s degree. Advance degree preferred.
• Effective in providing exceptional customer service.
• Clear & concise written and verbal communication skills.
• Hands-on experience and full working knowledge of Ticketmaster Archtics ticketing system.
• Works well under extreme pressure.
• Proven track record of coalition building through a transparent and collaborative approach.
• Ability to build, motivate and lead temporary staff.
• Must be able to travel domestically.
• 8+ years of experience in high volume event ticketing, fan experiences and credential programs.
• Extensive experience with Ticketmaster suite of ticket-related platforms, including Account Manager (client tools & CMS), TM1 (Entry, Reports, Engagement), Presence SDK, and Pricemaster.
• Experience in large scale domestic and/or international events or large venues.

Physical Demands

• N/A

Travel

• 50%

Salary / Pay Range
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
Terms / Expected Hours of Work

• FLSA non-exempt
• The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.
• The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success.
• This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.