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Ticket And Operations Manager

Company

Fond du Lac Dock Spiders
Address , Fond Du Lac, Wi
Employment type INTERN
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description
Background
The Fond du Lac Dock Spiders, located in Fond du Lac, Wisconsin (between Green Bay and Milwaukee), are a member of the Northwoods League, one of the most prestigious summer collegiate baseball leagues in the country. The Dock Spiders won the 2018 and 2020 Northwoods League championships in just their second and fourth years, and the city of Fond du Lac and surrounding areas are proud to call the Dock Spiders their own. The Dock Spiders share ownership with the Wisconsin Timber Rattlers, a highly respected team in Minor League Baseball and the Single ‘A’ affiliate of the Milwaukee Brewers.
Job Summary
The Ticket and Operations Manager duties consist of developing inside and outside sales possibilities for season tickets, business memberships, group outings, picnics, and VIP suites for businesses and local organizations. In addition, developing relationships with other group possibilities including area businesses, little league teams, churches, scout groups, school groups, etc. This includes providing excellent customer service to all clients and ensuring all contacts are kept up to date in CRM system. The Ticket and Operations Manager will also provide oversight of food and beverage and stadium operations.
Responsibilities will also include assisting other departments when requested or needed. All job tasks should be performed in compliance with the philosophy, policies, goals, and budget of the Fond du Lac Dock Spiders / Third Base Ventures, LLC.
Essential Functions
  • Manage relationship with Marian University Maintenance and contractors
  • Sales focus: groups, season tickets, ticket packages, business memberships, some sponsorships
  • Work with General Manager to hire, train, and manage intern team and roughly 100 game day staff members
  • Understand and effectively meet or exceed individual and team ticket goals by prospecting for new inside/outside sales accounts through contacts, calls, and telemarketing
  • Manage all food and beverage operations – including ordering, inventory, staffing, food prep, concessions sales, general maintenance, cleanliness, and managing vendor relationships
  • Develop new customers and maintain a positive relationship with current ticket holders including answering questions, troubleshooting, taking and following through on orders, delivering tickets, and arranging for invoicing
  • Effectively monitor client’s satisfaction with follow-up both before and after event
  • Attend organization appearances in the community as needed
  • Along with other staffers, oversee facility operations – including general maintenance, cleanliness, utilities, trash removal (ballpark and office), and grounds/field operations – including field maintenance, weather monitoring, and tarp pulls
  • Handle incoming ticket calls, provide customer service to current and potential ticket package holders
  • Procure “Feed The Team” partners
  • Assist with in-game promotions logistics
  • Promote and sell all types of group and picnic options to organizations and individuals
Other duties include assisting the front office staff with other tasks as they arise along with assisting with the game day staff and intern development.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.