Director Of Ticket Operations

WHAT TEAM WILL YOU BE WORKING FOR

The Oklahoma City Dodgers are the Triple-A Pacific Coast League Affiliate of the Los Angeles Dodgers. Chickasaw Bricktown Ballpark is located in the Bricktown entertainment district of downtown Oklahoma City and is consistently ranked among the top minor league ballparks in the country, including being named in the top-10 out of 160 MiLB parks nationwide in USA Today’s Readers’ Choice awards.

Chickasaw Bricktown Ballpark has seen more than $8 million in improvements and additions over the past seven years, including a six-figure renovation to the Oklahoma Fidelity Bank Club prior to the 2017 season. Other improvements include a 185-foot LED wall in left field, the Budweiser Deck (accommodates 150 guests in an exclusive hospitality area), and a massive, high-definition video board – one of the 10 largest in all of minor-league baseball.

On the field, the OKC Dodgers are the beneficiaries of one of the deepest organizations in all of baseball and have won back-to-back American Northern Division Championships and were the American Conference Champions in 2018. And as a city, Oklahoma City was recently ranked in the top-10 by Business Insider as one of the most popular places to live in the United States and by Forbes as one of the top metro areas for wage growth. To sum it all up: we’re a successful team with an iconic brand, a growing fanbase, and a beautiful ballpark – located in a city on the rise.

The Dodgers are part of Diamond Baseball Holdings, a group that owns several Minor League Baseball teams. Baseball teams owned by Diamond Baseball Holdings include affiliates of the most iconic franchises in Major League Baseball, including the Chicago Cubs, St. Louis Cardinals, New York Yankees, and San Francisco Giants.

WHAT YOU’LL BE DOING

The Director of Ticket Operations will be responsible for the strategic planning, implementation, and execution of all ticket operations of the Oklahoma City Dodgers ticket office. A key component of this role is to direct and train a qualified ticket operations staff with the goal of supporting all ticket fulfillment.

• Work closely with all Oklahoma City Dodgers departments including ticket sales, marketing, corporate sales regarding ticketing and finance for daily, monthly and yearly balances, HR for employee ticketing and event staffing as well as all other departments as it pertains to event ticketing.
• Primary contact with Ticketmaster regarding maintaining all operation systems of the Archtics ticketing system, Host online ticketing, TM1, Presence, access control and all third-party APIs such as Fevo.
• Other duties as assigned
• Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
• Provide exceptional customer service to fans at all times
• Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
• Develop and manage department budget goals for operating expenses
• Interact daily with ticket sales staff and provide coaching and feedback as needed
• Will oversee all facets of the ticket operations department for all Chickasaw Bricktown Ballpark events
• Administer efficient, accurate, and timely reporting mechanisms related to sales activity
• Oversee the renewal process for season tickets including invoicing, inventory management, and distribution of all-season ticket plans.

QUALIFICATIONS

• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment.
• A minimum of 3 years of experience managing a Ticket Office in a related or similar ticketing environment
• Ability to motivate and maintain effective working relationships with staff and partners.
• Strong attention to detail, excellent communication skills, extensive customer service skills.
• Able to work independently and as an effective team member.
• Strong oral and written communication, execution, and analytical skills.
• Extensive understanding of Ticketmaster Host and Archtics system required
• Professional knowledge of Microsoft based programs: Outlook, Excel, Word, Powerpoint.
• Knowledge of TM Access Manager, TMOne, EMT, Account Manager Tools, and Online Account Manager required