Ticket Operations Coordinator (Ticket Operations)

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If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!
Who We Are
The mission of the New Orleans Saints and New Orleans Pelicans is to be #1 in everything we do and a be global brand to all of our fans. We take pride in the growth and success of the entire Gulf Coast region and are committed to leveraging our resources and goodwill to foster meaningful change for the greater good of society and our community. We celebrate individuality and value all identities and experiences, and value the perspectives of our team members. Our team members are integral to our success, and we stand beside them through success and hardship. We make it a priority to make all team members feel included and their opinions be heard. Together, we win!
Who You Are
You want to be part of a team that values community, integrity, excellence, and an organization where people come first and are celebrated. You love the industry of sports, and are excited by the potential of working for two major leagues, the NFL and the NBA. You understand and appreciate that New Orleans is a unique city with so much to offer, and you want to be a part of the vibrant community that wants to see it’s teams be the best. You are passionate, driven, and ready to work hard and have fun.
Position Summary
Are you a detail-oriented professional eager to support the ticket operations department for the New Orleans Saints and Pelicans? Look no further! We are seeking a full-time Ticket Operations Coordinator to join our dynamic team. This individual will be responsible for processing all ticket sales orders, while assisting with maintaining ticket accounts and supporting the game day box offices.
What You Will Be Doing
Specific duties include, but are not limited to:

• Oversee the processing and delivery methods of all plan ticket orders and requests
• Process ticket sales orders and requests daily for both the New Orleans Saints and New Orleans Pelicans
• Assist in reporting and all ticket operations functions on game days
• Assist with the maintenance on all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
• Assist in the production, design, and distribution of tickets and related media
• Act as the Ticket Operations’ liaison among Sales, Fan Experience and Sponsorship to develop and oversee operating functions and ticket request fulfillment
• Act as customer service representative for customer inquiries; possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member
• Coordinate the overall operation of the Saints and Pelicans will call and sales/box office windows on all game days
• Assist with the daily financial reporting to the Financial department, including delivery of account payments
• Assist with maintenance of all accounts, including but not limited to: account's financial details, seat relocations, seat and ticket upgrade requests, editing of account information while adhering to policies and procedures
• Coordinate inventory for both single game and season ticket plans

What You’ll Bring

• Ability to work in a fast-paced, deadline-oriented environment
• Outstanding customer service skills and a team-player mindset
• Bachelor's degree from an accredited university or college
• Possess the ability to react efficiently to change and handle various tasks that may be assigned
• 2+ years of experience utilizing ticketing systems and software (SeatGeek, Ticketmaster, etc.)
• Must be able to come to work promptly and regularly in accordance with NFL and NBA schedules, which will include some late nights and weekends, particularly during the respective seasons
• Successfully able to work independently, as well as in a group setting
• Proven understanding of Microsoft Office Suite

Working Conditions

• Must be able to sit and work at a computer 80% of the day
• Ability to work nights, weekends, and holidays as needed based on the schedule of the NFL and NBA
• Occasionally move general office equipment or supplies up to 20 pounds

What We Offer

• Paid parental leave
• PTO and paid holidays
• 401K with employer contributions
• Wellness Program
• Medical, Dental and Vision Insurance options

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.
The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.