Assistant Director Of Operations

ASSISTANT DIRECTOR of OPERATIONS

Sundae | Artisan Ice Cream, $75K+ (Vail, CO)

Are you looking for a higher level management career opportunity that is both rewarding and challenging? Sundae is seeking a talented, motivated, and coachable candidate for the position of Assistant Director of Operations. This is a unique opportunity to join a close-knit leadership team in an organization with ambitious growth Annual compensation: $75,000+ (starting salary may vary based on experience and qualifications)

Annual compensation: $75,000+ (starting salary may vary based on experience and qualifications)

• Mileage reimbursement benefit or company vehicle benefit
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Individualized mentorship and growth opportunities
• Colorado paid family and medical leave insurance
• 401k retirement plan with employer matching
• Group health insurance benefit (50-100% employer contribution to premiums)
• Monthly product allowance and product discounts
• Dental insurance benefit (50-100% employer contribution to premiums)

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission - To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be “THE place to work” and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.

Role Summary:

The Sundae brand is undergoing an exciting, high growth, entrepreneurial phase and the Assistant Director of Operations is a key position which will have a significant impact on the company’s success. We are seeking a tenacious leader who will make a meaningful contribution as Sundae transitions from a successful startup into a mature company. This is an opportune time for a talented, highly motivated individual to join a company planning for rapid expansion and to be poised for upward growth and career advancement.

The Assistant Director of Operations will support the Director of Operations in overseeing hiring, training, and team development for all positions within the operations department, requiring bold decision making and leadership skills. This position demandsskillful organization and time management. The Assistant Director of Operations must have the attitude and aptitude to successfully perform every role underneath them while also possessing the strategic mindset to build a sustainable operation by recruiting and retaining talent from the ground up.

• This could be the debut opportunity for someone seekinghigher level management experience for the first time, or a new challenge for an experienced leader looking to grow with a maturing company. We are eager to invest in a great fit and let your talent shine

ASSISTANT DIRECTOR OF OPERATIONS RESPONSIBILITIES:

• Ensure compliance with health, safety, cleanliness, and other industry standards
• Assist the Director of Operations in providing regular and effective feedback to direct reports, completingperformance reviews, and administering disciplinary actions when necessary
• Promote a positive culture of continuous improvement with a focus on SOP execution, employee retention, and achieving financial metrics
• Frequently visit retail and production locations to meet with location managers and review key business indicators to proactively identify problems, concerns, and opportunities for improvement
• Stand-in for retail and production management during vacancies, vacations, emergency coverage, and when launching new locations
• Become proficient in company standards for recruiting, training, retaining, and coaching retail and productionleadership roles
• Provide exemplary leadership in motivating others to meet or exceed company values in customer service, operational efficiency, and product quality
• Maintain professional growth by being proactive and seeking out knowledge and education
• Assist the Director of Operations with overseeing the dailyoperations of all retail and production locations within the company. The company currently has 5 retail locations and 3 production facilities within a 100-mile radius from Vail, CO to Aspen, CO
• Be a brand ambassador—cultivate relationships that enhance the company’s image with employees, customers, vendors, and in our communities
• Collaborate with other departments such as marketing, logistics, administration, and senior leadership to develop and implement company goals, programs, and policies which build long-term success

This list is generally descriptive and is not entirely inclusive. You will be joining a dynamic work environment and if you are a great fit for this job then you will thrive in this atmosphere. Career-minded applicants only should apply.

Requirements

ASSISTANT DIRECTOR OF OPERATIONS ROLE REQUIREMENTS:

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
• Valid Manager SERV Safe Certificate or equivalent (may be obtained within 90 days of hire date)
• Multi-unit operation experience preferred
• Possess a valid driver’s license and a clean driving record
• Proficient computer, software, and technology skills
• Proven ability to work well under pressure and manage multiple projects simultaneously
• Associate’s degree or higher in business administration, hospitality or related field preferred
• Professional demeanor, strong communication, and interpersonal skills
• Strong work ethic, excellent time management, and problem-solving skills
• Willingness to respond to and courteously accept unexpected requests
• 4+ years of experience required in a management or leadership role in the restaurant industry

ROLE PHYSICAL REQUIREMENTS:

• Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
• Occasionally ascend/descend ladder to clean or lift items stored above
• Occasionally position self to clean, maintain equipment, and retrieve items below counter height
• Willing and able to work in various weather conditions and to safely drive in unpredictable weather and traffic situations
• Move, traverse or remain in a stationary position for up to 10 hours
• Regularly move up to 25 pounds for a distance of 50 feet or more
• Occasionally move up to 50 pounds for a distance of 25 feet or more

Benefits

Annual compensation: $75,000+ (starting salary may vary based on experience and qualifications)

• 401k retirement plan with employer matching
• 3 weeks of Paid Time Off each year, with rollover opportunity
• Mileage reimbursement benefit or company vehicle benefit
• Individualized mentorship and growth opportunities
• Group health insurance benefit (50-100% employer contribution to premiums)
• Dental insurance benefit (50-100% employer contribution to premiums)
• Colorado paid family and medical leave insurance
• Monthly product allowance and product discounts