Director, Ticket Operations - Intercollegiate Athletics (5173U) 49541

Director, Ticket Operations - Intercollegiate Athletics (5173U) 49541 About Berkeley
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Departmental Overview
The Department of Intercollegiate Athletics consists of more than 275 staff members and coaches and sponsors 30 varsity sports programs. These 30 programs include more than 850 student-athletes who participate in the various sports programs annually within the National Collegiate Athletics Association (NCAA). We are currently seeking a Director, Ticket Operations.
The Director, Ticket Operations will be responsible for directing, managing, developing, and supporting the overall and day to day operational and strategic aspects of the Athletic Ticket Office. This includes the development of operational procedures, budget administration, inventory management, the supervision of all ticket office staff, and the oversight of on-site ticket sales efforts. This position will be responsible for running a ticketing operation that processes over $12M in ticket sales annually.
Application Review Date
The First Review Date for this job is: March 7, 2023
Responsibilities
Oversees and manages the overall and day to day operations for the Athletic Ticket Office.
Formulates, proposes, and implements standard operating policies, procedures, protocols, and guidelines relevant to ticket operations. Ensures sound accounting procedures for ticket operations and inventory control.
Leads ticketing operations for football and manages all football game day ticket operations. Responsible for the set-up of auxiliary box offices. Works with Event Management to ensure security needs are met for the event. Manages player-guest admissions, media pass list, recruit admissions, will call admissions, and game day ticket sales. Responds to customer service issues. Maintains accurate records for attendance calculations.
As the Department's expert with regard to ticket operations, regularly provides guidance to leadership to other departmental units with regard to procedures and protocol.
Responsible for ensuring that ticket orders are processed efficiently, accurately, and in a timely manner and are distributed properly.
Works collaboratively with other external affairs functional unit heads (Development, Marketing, Ticket Sale and Service, Learfield MMR, Event Management and Facilities) to help ensure efficient operations and effective customer service.
Providing support to the Sales, Marketing, and Service team in finding ways to drive prospective clients and retain current customers.
Responsible for overseeing ticket sales efforts on-site at events, through the ticket sales/will call windows.
Supervises four Athletic Ticket Office staff members. Responsible for hiring, training, advising, and conducting performance management.
Required Qualifications
Bachelor's degree in a related field or equivalent training/experience.
Advanced knowledge of collegiate ticketing industry and best practices.
Ability to multi-task and work with frequent interruptions.
Effective listening skills.
Good judgment and effective decision-making and problem resolution skills, including skill to recognize and deal effectively and appropriately with real and potential problem areas, including skill to determine the issues/problems that need to be brought to the attention of higher level staff and/or management.
Excellent verbal and written communication skills in the English language.
Must be proficient in the use of computer applications.
Substantial knowledge of Paciolan Ticketing System, Salesforce CRM and other ticketing systems.
Knowledge of accounting, cash handling, finance, audit procedures, and marketing.
Ability to lead and supervise other employees.
Ability to work nights, weekends, and holidays, if needed.
Knowledge of applicable NCAA and Pac-12 rules and regulations.
Preferred Qualifications
Advanced degree in a related field.
Prior experience leading an athletic ticket operation.
Working knowledge of the University's and Department's cash handling policies.
Knowledge of the campus and department, including its achievements, mission, vision, goals, objectives and infrastructure.
Knowledge of the department's products and services.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary range that the University reasonably expects to pay for this position is $58,000 - $68,000.