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Vice President, Customer Success
Company | Tandem |
Address | California, United States |
Employment type | FULL_TIME |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage |
Expires | 2023-07-03 |
Posted at | 11 months ago |
Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to learn, apply, and retain software security principles. Over 600 enterprises trust Secure Code Warrior to implement agile learning security programs, deliver secure software rapidly, and create a culture of developer-driven security.
- Lead and mentor a team of customer success managers to ensure consistent delivery of best-in-class customer experiences
- Champion the voice of the customer throughout the organization, acting as a liaison between our customers and cross-functional teams such as sales, product, and engineering
- Work with the sales team to identify opportunities for upselling and cross-selling, and develop strategies to improve customer lifetime value
- Analyze customer feedback and usage data to identify areas for improvement and drive product and service development
- Monitor customer churn risks and develop strategies to mitigate them
- Develop and implement customer success strategies to drive customer satisfaction, retention, and growth
- Develop and maintain customer success metrics and regularly report on progress to senior management
- Bachelor's degree in business, marketing, or a related field. MBA preferred
- Strong analytical skills and experience with data-driven decision-making
- Excellent written and verbal communication skills, with experience communicating effectively with senior leadership and customers
- Strong business acumen.
- 10+ years of experience leading customer success or account management preferably in the Saas Cyber Security Industry
- Experience creating or partnering with an internal Professional Services group
- Ability to collaborate cross-functionally and champion the voice of the customer throughout the organization
- Proven track record of owning and driving customer satisfaction, retention, and growth
- Strong leadership skills with experience creating, managing, and mentoring teams
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