Vice President For Student Success Jobs

Minimum of 6 years of progressive full-time experience, preferably in a higher education setting.

Proficiency in budget management (emphasizing revenue generation).

Develop robust peer education programs in health and wellness education.

Experience supervising and managing people with a record of taking a team approach and an orientation towards advocating for staff.

Familiarity with current best practices for college student health and wellbeing, and experience with program assessment and evaluation are required.

Devise, administer, and monitor department budgets, identify alternate revenue streams, and seek opportunities for cost savings and reductions.

Master’s degree or other advanced degree related to student success in higher education is required, doctorate preferred.

Experience developing andimplementing inclusive student success initiatives for diverse student populations with a focus on high Pell-eligible and first-generation students.

Experience leading full-time professional staff.

Experience managing a complex budget comprised of multiple funding sources.

Experience providing strategic direction and leadership to high-level college-wide teams and projects.

Ability to communicate clearly and effectively including presentations to the MTC Commission, administration, faculty, staff and students.

Increase efficiency through technology. Oversee the technology adoption process with tools and systems like the Customer Success Management Software, etc.

Technical background: Must possess experience in building out processes and systems for Global Customer Success teams (e.g.; Gainsight)

Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams.

Work collaboratively with the sales teams to connect with executives at potential and current clients to identify goals.

Operationally excellence: bring value to Lucid's customers to create a culture of excellence within the teams you support.

Analytical, detail-oriented with strong project management skills

Effective time management skills and ability to overcome obstacles to meet deadlines

Senior Leadership experience in post-sales relationship management

Partner with Service Delivery, Customer Support and Product Management to drive overall customer satisfaction

Ability to assist management in developing overall strategy and objectives and coordinating day to day operations

Bachelor’s degree in Business or a related discipline, or a combination of education and related experience.

Minimum of 6 years of progressive full-time experience, preferably in a higher education setting.

Proficiency in budget management (emphasizing revenue generation).

Develop robust peer education programs in health and wellness education.

Experience supervising and managing people with a record of taking a team approach and an orientation towards advocating for staff.

Familiarity with current best practices for college student health and wellbeing, and experience with program assessment and evaluation are required.

Devise, administer, and monitor department budgets, identify alternate revenue streams, and seek opportunities for cost savings and reductions.

Refined time management skills and attention to detail.

Computer literate in word processing, desktop publishing, and data management. Experience with Maxient case management system highly desired.

One to three years’ experience with Maxient case management system.

Lead institutional use of Maxient case management database including configuration, maintenance, training, data analysis, and vendor relations.

Assist with the management of staff and students involved in the conduct process.

Master’s Degree required; experience in higher education (student affairs, student services, equity, compliance, or similar).

Demonstrate great communication skills, setting the example and expectation for your team

Minimum of 7 years of experience leading teams, both direct reports and cross functional team members

Retail/Wholesale experience, including background in driving business solutions with Marketing and Merchandising leadership

Digital media, in-store media, e-Commerce software, analytics and business operations knowledge preferred.

Partner with Retail Acquisition to develop Lead Customer Engagement plan with new customers who are not currently partnering with MarTech

Build and lead the right customer wiring strategy based on strategic importance and business development objectives

·Demonstrated customer service, project management, and team-oriented skills.

·Bachelor’s degree and two years of related experience and training.

·Evidence of strong written and verbal communication skills.

·Graduate degree and awareness of graduate education.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at [email protected].

Flexibility to work occasional evenings

Refined time management skills and attention to detail.

Computer literate in word processing, desktop publishing, and data management. Experience with Maxient case management system highly desired.

One to three years’ experience with Maxient case management system.

Lead institutional use of Maxient case management database including configuration, maintenance, training, data analysis, and vendor relations. 

Assist with the management of staff and students involved in the conduct process. 

Master’s Degree required; experience in higher education (student affairs, student services, equity, compliance, or similar).

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Customer Care:Enhance customer support experiences for clients and providers, including phone intake and support services.

Cross-functional Leadership:Effectively organizing and influencing teams from various functions will be central to driving alignment and achieving collective goals.

Master's degree (MHA, MBA, or MPH)

Medical, Dental, and Vision coverage effective on your first day with plans to meet your needs including HSA and FSA options.

Cost management in partnership with finance.

Defining and enabling customer goal achievement, introducing new capabilities and use-cases; collaborating across teams to identify and pursue customer growth opportunities.

Minimum of ten years’ experience in the Customer Success / Post Sales space

Experience with tools like Gainsight, Medallia, SFDC, ServiceNow, PSA tools, Asana, etc.

Experience building and managing large (100+ employees) Customer Success teams in a fast-paced, dynamic environment.

The skills to be a data-driven decision maker, with a willingness to experiment and iterate.

Strong leadership, experience in leading large teams, and team management skills, with the ability to build and motivate high-performing teams

10+ years of experience with healthcare technology (i.e., EHRs, Practice Management, etc.) account management & implementation

Bachelor's degree in business administration, healthcare management, or a related field. Advanced degree preferred

Relationship Building and Account Management:

Develop a deep understanding of their unique challenges, goals, and requirements.

Recruit, train, and develop a team of customer success managers with specialized oncology and community healthcare expertise.

Customer Care: Enhance customer support experiences for clients and providers, including phone intake and support services.

12+ years of professional experience; with previous experience in the healthcare industry

Experience in leading non-exempt teammates

Experience guiding product decisions and ensuring alignment with business goals

Therapy coverage benefits to enable our employees to get the care they need

Provider Onboarding & Success: Ensure smooth and efficient onboarding of providers to the platform and ultimately success in working with SonderMind.

Must be admitted to a graduate degree program.

Must be in good academic standing

Coordinating meetings with and mentoring student partners through SaLT HSI

Developing short surveys and evaluating responses to surveys and interviews

Performing general office duties, such as answering the phone, creating calendar invites, Zoom and Teams invites, and responding to emails.

The Confidential Information Includes The Following

Minimum Qualifications (Knowledge, Skills, And Abilities)

Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, fact sheets, statistics, etc.

Project management/Leading and managing change/Delegation

Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittee

Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements.

Demonstrated understanding of food insecurity and ability to share this knowledge with others.

2-5 years of management experience, with experience developing others.

EDUCATION & WORK EXPERIENCE REQUIREMENTS:

Trusted liaison to, and relationships with, senior management and board members.

Collaborating with corporate and regional managers, operations team, and other key constituents to enhance the operational efficiency of the organization.

Experience in building financial planning, analysis and reporting models and processes to facilitate company growth with a world class FP&A function.

Has spent significant time in prior roles building and automating finance functions and processes.

Advocate for and support the development and management of campus-wide, shared-use core research facilities;

Oversee development and management of protocols, resources, and mechanisms for acquiring shared research assets;

Lead partnerships with the Division of IT and University Libraries to support strategic research IT infrastructure, compliance, and a data management;

Experience and success in managing a complex organization including people, resources, and operating budgets;

Earned doctorate and a scholarly record consistent with appointment as full Professor at Colorado State University.

Demonstrated ability to lead change through effective communication, collaboration with stakeholders, vision, flexibility, and decisiveness;

Bachelor’s degree in a relevant field; advanced degree in pharmacy, business, public health or healthcare management is preferred

Develop and implement a Client Success operating model with clear roles and responsibilities for CS team members and related functional teams.

Develop and manage to specific revenue and expense targets on an annual basis

Inform the company’s product strategy by bringing market-based feedback on current offerings and assessing the opportunity in new offerings

A strong vision for the client experience and track record of achieving it

Outstanding written and verbal communication skills

• Develop and manage a reasonable and balanced department budget, including projection of fundraising revenue.

• Participate on Board Committees as assigned. Lead development and campaign committees and provide quarterly fundraising reports.

• Other duties as assigned

• Develops and implements customer service standards.

• Monitors employees’ attendance, approves excused absences, and verifies and approves timesheets.

Deadline to apply: June 23, 2023.

Bachelor’s degree in Business, Engineering, other related field or relevant experience

12+ years of experience in a senior customer success role, preferably in a technology or software company.

Strong analytical skills with a track record of turning data into actionable insights.

Exceptional leadership skills with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills.

A customer-centric mindset with a passion for improving the customer experience.