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Company | Postman |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-13 |
Posted at | 8 months ago |
Who Are We?
- Develop effective relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues
- Review and maintain vendor/supplier portals
- Ensure all orders are invoiced and closed in the system within the defined fiscal deadlines Assist in filling out vendor/supplier questionnaires
- Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs Review purchase orders, quotes, order forms and MSA to ensure compliance with our order acceptance policy
- Validate opportunity and contract information, flag and resolve any discrepancies
- Process purchase orders into sales & renewal orders within communicated SLAs
- Participate in our 24/5 global coverage plan, provide holiday coverage and support month-end/quarter-end close cycles
- Must be willing to provide coverage during major holidays
- High level understanding of Enterprise software-as-a-service (SaaS) products
- Superior analytical, trouble-shooting, and problem-solving ability
- Strong attention to details – for both financial and technical information
- Must be willing to work extra hours, as needed, as the sales volumes increase during our month-end and quarter-end close cycles
- Customer support experience (internal and external customers)
- Understanding of quote-to-cash, deal desk processes, purchase orders, order forms etc.
- 1-2 years sales order processing/management experience in an Enterprise SaaS organisation
- Hands on experience with Zendesk, Salesforce, JIRA and Slack is a positive
- Experience working for a Startup is a positive
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