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Company | Dry Farm Wines |
Address | New York, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-05 |
Posted at | 9 months ago |
Note
- Unlimited pure Natural Wine. Need we say more?
- Team meals and parties, paid for by the company.
- Distributed Work Model, built to support every individual’s freedom and still build a strong team
- 4 day work week, built to prioritize only impactful work.
- Generous 401k, Profit Sharing, and Defined Benefit plans available.
- Generous vacation and PTO days.
- Paid gym stipend.
- Fully paid health, dental, and vision.
- Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow.
- You must have experience in wine, and preferably natural wine!
- You’ll ensure every customer feels heard by getting them a quick response to any questions they have.
- You’ll learn from customers everyday.
- You’ll work with the rest of the Custom Experience team on compiling insights and data driven reports that inform future buying decisions.
- You’ll get Members more of their favorite wines using our technology platforms.
- You’ll drive forward new and creative ways to give our members a one of a kind, custom experience
- You'll curate wine selections based on taste, preconception, and nostalgia.
- You’ll pick up the phone and talk to customers. You’ll listen to them and let them know you care.
- You'll suggest wines based on taste preferences and curate boxes of our pure Natural Wine based on our inventory
- You have an unquenchable thirst for learning more about Natural Wine.
- You’re willing to let go of any preconceptions of what wine is and should be.
- You’ll taste and give feedback on our wines consistently, both with our group and on your own
- You take pride in building relationships with Members and guiding them through their natural wine journey.
- You will proactively help solve customer's problems to build relationships with them.
- You understand that wine is subjective, and there are no good and bad wines - simply different tastes.
- Monday - Thursday after an approx. 90 day onboarding period of Monday - Friday
- You must have at least 2 years of experience in wine.
- You must have at least 2 years of experience in a customer facing position.
- You’re empathetic
- You’re calm under pressure
- You’re passionate
- You’re a rockstar communicator
- You’re a wine-lover and health-advocate
- You’re a good writer
- You’re organized
- You’re a problem solver
- You’re resourceful
- Group Flow - We love creating together and we trust each other
- Admiration - We admire and respect each other
- Innovation - We are always adapting and pushing the envelope
- Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight
- Excellence - We have an internal drive for excellence in all things
- 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work.
- Department Meeting Mondays - Although everyone is expected to be online on Monday, the only regularly scheduled Monday meetings will be a company wide All Hands and department meetings. All other meetings and gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time.
- Distributed Work Locations - In addition to your home office, there will be open work spaces available in LA, Dallas, and Miami. We believe this model can work effectively if everyone is as committed to their productivity, personal contribution, and the team’s performance as they are to their own flexibility.
- There are currently 300 unanswered emails in your inbox. They include a broad range of topics like general questions on natural wine, shipment concerns, and requests for special custom orders. How would you manage this backlog of emails while also addressing new ones?
- What systems, technologies, and apps are you comfortable using in your day to day life to get stuff done? (Examples: Google Docs, Excel, Trello, etc)
- A customer calls you claiming he hasn’t received his shipment, even though UPS confirms it was delivered. What do you do?
- Respond to the following customer email … “I’m not very familiar with Natural Wine but I’ve heard that the wines can be flawed. Can you explain what that means, and what to expect with your wines?"
- Respond to the following customer email … “Hi. I typically drink Chardonnay but would like to see what else is out there. Can you suggest some similar varietals for me, and explain why they are similar to Chardonnay?"
- What’s your relationship with health & wellness?
- If you’re hired, what are 2 things you are good at that you can apply in your first three months without very much help or a large budget and would make Dry Farm Wines better?
- What makes you unique or weird?
- What is one professional and one personal goal you hold for the next 1-3 years?
- Admitting failure is tough, but failure is a significant learning experience for us. What is a significant failure you have experienced recently and what did you learn?
- Anything else you’d like to touch on that we didn’t ask? The floor is yours...
- You’re tasked with designing our high spender recognition program. What are 3 metrics you would use to measure how well we’re doing?
- Describe a change you’ve seen in yourself over the last 5 years that you love.
- What is a personal hobby you cherish?
- Describe your experience with wine?
- Application Review. We’ll review your questionnaire and resume and follow up with you within a week.
- Project Review. We will assign you a specific project that will help us understand your work product. It will be a project within your area of hire. Then we will schedule a 30-60 minute video interview to review the project. If you have a significant other that is relocating with you, we would love for them to join this call for 5-10 minutes. Because we’re all so close, we would love for your significant other to meet us too!
- Group Call. We’ll then schedule a 30 minute call with more people from the team. It’s a chance for us to get to know you better, and for you to better know us and our business.
- Meet & Greet Call. Next, we’ll begin with scheduling a video interview. If you’re out-of-town, (most of you) we use Zoom to schedule the video calls. If you’re in Napa, we’ll meet in person. The first interview will last about 10 minutes for a meet and greet.
- In-Person Visit (or Virtual Visit). If we’re all still a good fit for each other, next we’ll bring you to us for an in-person working interview/socials (or a virtual visit in these current times). This is typically a two day interview. You’ll meet everyone, you’ll meet with a group of us for an open and wide-ranging conversation, see our work environment, work on a project in our office for a day and present it to the Family, cook with us, and drink with us. You will get an intimate close look at us, and how we live and work together to create magic. All expenses are hosted by us for both you and your significant other if they will be relocating with you.
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