Travel Program Coordinator Jobs

Travel Program Support

• Reviews meeting and event contracts initiated by campus partners and suppliers and provides contracting assistance for University departments and organizations.
• Performs other duties as assigned to ensure efficient and service-oriented operation of the travel and expense program.
• Collaborates with campus partners to share best practices for booking and paying for travel and to find solutions for existing challenges faces by individual departments.
• Documents existing processes of the travel program (including travel agency and suppliers) and pursues opportunities for process improvement.
• Responds to program inquiries and assists University affiliates who need guidance with booking travel.
• Serves as a key communicator of the features and benefits of the travel program to increase adoption of the travel program.
• Communicates and helps interpret travel policy for campus partners and facilitates policy compliance through education and outreach.

Group Travel Support

• Project-manages all groups from pre-departure through return including post-trip evaluation. Holds regular meetings with trip leaders and organizers to ensure successful communication among travel planners and travel suppliers. Meets with travel suppliers to ensure a seamless travel experience for all group participants.
• Provides support to group as needed to resolve travel-related issues
• Creates full and final group itinerary that meets departmental requirements.
• Serves as a key point of contact for group travel arrangements.
• Partners with the Global Safety & Security unit to support the University’s travel care program.
• Works with travel suppliers, travel agencies, and others to review contracts, make reservations, and facilitate payment.
• Collaborates with the Office of the Vice Provost for International Affairs and Operations to ensure faculty-led student group travel logistics support educational and experiential objectives.
• Provides appropriate reporting to group organizers for each group event.
• Collaborates with Office of Admission, Office of the Dean of Students, Office of the Dean of Faculty, Conference and Event Services, student groups and other campus organizations to provide structure and support for group travel related to meetings and events.
• Collaborates with group organizers to document travel requirements. In partnership with group organizers, creates travel plans and itineraries that meet the group objectives.

Program Communications and Training

• Maintains the travel program website including ensuring content is accurate, current, and informative.
• Collaborates on the development and communication of travel program announcements, information sessions, fairs and events, and other channels to communicate key program information.
• Collaborates on the development and delivery of travel training materials to University travelers, and service providers.

Reporting, analytics, and other duties

• Provides digital analytics as needed, to increase travel and expense website traffic and meet content needs of campus partners.
• Helps determine the best reporting sources for group travel. Assists in the determination of the appropriate metrics and KPI’s.
• Collaborates in the design and distribution of travel analytics and reporting to travel stakeholders including campus partners and travel providers.
• Provides program reporting and metrics to the Associate Director, Travel Program as needed.

Essential Qualifications:

• Evidence of self-motivation and the ability to work both independently and with teams, with high personal standards representative of Princeton University's commitment to excellence.
• Proven ability to develop and maintain influential and collaborative relationships at a variety of levels both within the organization and with campus partners.
• Proficiency with balancing strategic thinking and planning with tactical implementation and execution.
• Capacity to listen carefully to input from colleagues and stakeholders; possession of strong consensus-building and facilitation skills to achieve successful project outcomes.
• A creative problem solver with demonstrated ability to troubleshoot issues/problems and provide solutions.
• Experience in contract negotiation and relationship management.
• Skilled at process improvement and optimization.
• Bachelor’s degree or equivalent work experience.
• Proficient in data analysis and reporting.
• Demonstrated ability to handle multiple assignments and respond quickly to changing business needs and priorities.
• Highly service-oriented, creative, and flexible.
• 3-5 years of work experience in the travel industry or related experience.
• Demonstrated project management skills with experience leading initiatives from start to finish.
• Demonstrated excellence in verbal and written communications skills.

Preferred Qualifications:

• Prior meeting and event planning experience including knowledge of Cvent, Groupize, or other group travel booking, management, and/or registration technologies.
• Prior experience planning and/or supporting higher education and/or student travel.
• Proficiency with Concur Travel & Expense.
• Work experience in group travel, tour operation, or travel logistics/traffic operations.