Technical Support Specialist Software (C-403)

In this role, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board. You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat. We value our employees and encourage each person to contribute their ideas for improvement in both daily procedures and long-term goals. This is an entry-level position with the opportunity to launch your career in a fun tech environment in the booming CX space.

This is a hybrid role with 3 days per week working remotely and 2 days in the office.

The training schedule will be M-F 9a-5:30p MST until thechosen candidate has completed the training, which usually takes around 1.5-3 months. After that, the work schedule will be after hours from 6p-2:30a, weekends and holidays, with 2 consecutive days off throughout the week.

• Ability to work in a high-energy technical team environment as a team player.
• Strong ability to learn new technology and ramp up quickly.
• Positive and energetic phone skills, excellent listening skills, and strong writing skills.
• Tech-savvy, this is a tech company after all!
• Prior experience working in a technical support role

What You’ll Do

• Inspirational team player, colleague, and culture champion
• Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
• Loves working in a super collaborative, high-tech, fast-paced environment and doesn’t mind getting their hands dirty - working shoulder to shoulder across teams to help growth trajectory
• Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors’ best practices
• Communicates, if not over-communicates, effectively and effortlessly with internal and external customers
• Exceptional interpersonal and decision-making skills
• Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
• Proficient with Google Suite (Gmail, sheets, slides, forms, etc)

What You’ll Gain

• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program
• Unlimited PTO - We encourage all employees to recharge!
• Generous Parental leave program
• Fun, innovative, collaborative, supportive working environment
• Employee rewards and referral programs with generous payouts
• An opportunity to truly ‘Leave your Mark’ in a global organization. Come join our team!
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Inclusion and Diversity teams -
• Legal, ID theft, and employer-paid disability and life insurance

Job Type: Full-time

Salary: $17.00 per hour

Benefits:

• Parental leave
• Paid time off
• Life insurance
• Employee discount
• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance

Schedule:

• Night shift
• Weekend availability
• Holidays

Ability to commute/relocate:

• South Jordan, UT 84095: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical support: 1 year (Required)
• Customer support: 1 year (Preferred)

Work Location: Hybrid remote in South Jordan, UT 84095