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Software Support Specialist Jobs

Software Support Specialist Jobs
By Recruiting from Scratch At Texas, United States
Actively participate in knowledge-sharing activities, such as training and documentation, to ensure continuous improvement of the support team’s capabilities.
Strong SQL skills with experience in SQL scripting, stored procedures, and data analysis.
Respond to and resolve customer inquiries and concerns through phone, email, chat, or remote desktop support.
Identify opportunities for process improvement and recommend solutions to enhance the customer support experience.
3+ years of experience in software support, preferably in a retail environment.
Strong problem-solving and analytical skills with a keen attention to detail.
Associate Software Support Specialist
By Tyler Technologies At United States
Proactively improve knowledge and develop analytical and technical skills.
Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
Bachelor's degree in related field or equivalent experience preferred.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Excellent written and verbal communication skills.
Communicate professionally, clearly, and appropriately with clients and coworkers.
Software Support Specialist Jobs
By Fluidra North America At , Carlsbad, 92010 $65,000 - $75,000 a year
Successful experience in software support and business management.
Proficient in: Microsoft Office Products (Excel, PowerPoint, Word, Access), Google products, MS SQL Server Management Studio, iOS and Android App testing.
2+ years of work experience in a software support or training environment.
High school diploma or equivalent, AA, certification or bachelor’s degree preferred.
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
Software Application Support Specialist
By Zoho At , Mcallen, 78501 $45,000 - $55,000 a year
Preferred: You have professional experience providing technical support for SaaS environments via phone, email, chat, and remote desktop.
You use excellent written and verbal communication skills to assist customers through complicated scenarios.
Preferred: You are comfortable reading and contributing to knowledge base articles.
Work collaboratively with peers, other support teams, developers, and product managers to provide world class support to our customers.
Comfortable giving and receiving constructive feedback for the benefit of the team
This is an in-office position with the possibility of remote work.
Software Support Specialist Jobs
By ZEISS Group At Washington, DC, United States
Perform additional functions as required by the business needs and requested by management.
Comfortable in dealing directly with customers, representatives, and distributors, as well as with senior levels of management within the organization. 
Track bugs and provide feedback to development team on bugs and potential software enhancements to improve the customer experience.
When required and approved by manager, assist with software product training for internal ZEISS colleagues. 
Python and/or Matlab programming skills are a key enabler
Is skilled in performing all duties and functions of those supervised.
Software Application Support Specialist
By Zoho Corporation At , Mcallen, 78501, Tx
Preferred: You have professional experience providing technical support for SaaS environments via phone, email, chat, and remote desktop.
You use excellent written and verbal communication skills to assist customers through complicated scenarios.
Preferred: You are comfortable reading and contributing to knowledge base articles.
Work collaboratively with peers, other support teams, developers, and product managers to provide world class support to our customers.
Comfortable giving and receiving constructive feedback for the benefit of the team
You comfortably navigate a variety of emotions from customers. You respectfully de-escalate a frustrated customer.
Software Support Specialist Jobs
By Tyler Technologies At ,
Uses Tyler’s client management system to create, track, and/or update details on the specific of client issue(s).
Commits to expanding technological skills and knowledge of the Tyler products.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Contributes to company knowledge library and/or Tyler Community.
Bachelor's degree in related field or equivalent experience.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.
Software Support Specialist Jobs
By E2G | The Equity Engineering Group, Inc. At United States
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Location: Houston, TX or Shaker Heights, OH or Remote opportunities within United States.
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Software Support Representative Jobs
By Runway AI At , Remote $50,000 - $75,000 a year
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Software Support Specialist Jobs
By Azalea Health At Atlanta, GA, United States
Manage the help content and support ticketing system
Maintain current, relevant knowledge of Azalea's software products and services
Prior experience in Healthcare or Healthcare IT preferred
Excellent verbal and written communication skills
Excellent computer skills with strong proficiency in web-based and SaaS applications
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Software Support Specialist Jobs
By SmartCOP At Florida, United States
Good time management and prioritization skills;
Experience troubleshooting in a technical support environment;
Basic computing and networking knowledge;
Excellent customer service skills and interpersonal skills;
Experience in a Windows environment;
Technical Skills that will help:
Software Support Associate - Appfolio
By RREAF Residential At Dallas-Fort Worth Metroplex, United States
Must have advanced knowledge of the AppFolio Property Management Software platform.
Properly manage and document all work performed. Keep documentation of standard processes up to date.
Previous Multi-Family housing or Commercial Real Estate experience
Must have strong active listening skills.
Exceptional analytical and problem-solving skills
Ability to work independently and manage priorities in a fast-moving environment.
Software Support Specialist Jobs
By Stellar Professionals At Richmond, VA, United States
Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems
Experience in providing information technology technical support either in software or some other IT
Requires excellent written and verbal skills as well as IT savvy to assist customers
Demonstrated ability to ability to interpret complex information and provide informed analyses
Demonstrated ability to use Microsoft Office suite
Software Trainer / Support Specialist
By AIMS, Inc At , Monroe, 71201, La
Experience with Microsoft SQL such as querying and database management
Problem solving capacity with effective project management skills
We are looking for a highly skilled candidate with these qualifications:
Bookkeeping / accounting or training experience
Strong computer skills in Microsoft platform software
As a Client Services Analyst your job duties may include:
Clinical Software Support Specialist I
By Cochlear Ltd At , Lone Tree, 80124, Co $28.85 an hour
Experience working with Quality and Customer Relationship Management systems
Experience with remote desktop applications (e.g., GoToAssist, Microsoft Teams, or TeamViewer)
Provide troubleshooting support for software and related hardware issues via phone and remote desktop tools.
Provide troubleshooting support to our professional customers with software and related hardware issues via phone and remote desktop tools.
1-3 Years of Experience providing Tier 1 customer support and troubleshooting for software products, as well as installing and upgrading software
Provide software support to audiology professionals and Cochlear field staff.
Software Support Specialist Jobs
By amdocs At , San Francisco, Ca $90,000 - $100,000 a year
Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
5 years’ experience as a Software Support Engineer
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Specialist Iii: Software Application Support
By Irvine Unified School District At , Irvine, 92604, Ca $4,841 - $6,031 a month
Application Deadline: May 18, 2023
Salary Range: $4,841 - $6,031 per month
Please use the link below for a complete job description:
Pay: $4,841.00 - $6,031.00 per month
Technical Support Specialist (Software) C-404
By SMASH At United States
Prior experience working in a technical support role
Positive and energetic phone skills, excellent listening skills, and strong writing skills.
Exceptional interpersonal and decision-making skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
This is a Remote role with in Costa Rica
Strong ability to learn new technology and ramp up quickly.
Technical Support Specialist (Software) C-404
By SMASH At San Jose, CA, United States
Prior experience working in a technical support role
Positive and energetic phone skills, excellent listening skills, and strong writing skills.
Exceptional interpersonal and decision-making skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Strong ability to learn new technology and ramp up quickly.
Ability to work in a high-energy technical team environment as a team player.

Are you looking for a job that allows you to help people while using your technical skills? We are looking for a Software Support Specialist to join our team! You will be responsible for providing technical assistance to our customers, troubleshooting software issues, and helping them get the most out of our products. If you have a passion for technology and helping people, this is the perfect job for you!

A Software Support Specialist is responsible for providing technical assistance and support related to computer software and systems. They respond to inquiries from customers and help them troubleshoot software and hardware issues.

What is Software Support Specialist Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot and diagnose technical issues
• Knowledge of networking and operating systems
• Ability to work independently and as part of a team
• Excellent problem-solving and communication skills

What is Software Support Specialist Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certification in software support or a related field
• Experience in software support or a related field

What is Software Support Specialist Knowledge?

• Knowledge of computer hardware and software
• Knowledge of networking and operating systems
• Knowledge of customer service principles and practices

What is Software Support Specialist Experience?

• Previous experience in software support or a related field
• Experience troubleshooting and diagnosing technical issues

What is Software Support Specialist Responsibilities?

• Respond to customer inquiries and provide technical assistance
• Troubleshoot and diagnose software and hardware issues
• Install and configure software and hardware
• Monitor system performance and troubleshoot issues
• Provide technical support and advice to customers
• Create and