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Technical Support Specialist I
Company | ALOIS Solutions |
Address | Allen, TX, United States |
Employment type | CONTRACTOR |
Salary | |
Expires | 2023-06-18 |
Posted at | 1 year ago |
Client: Telecommunications Domain
Title: Tech Support I
Duration: 3 months contract (High possibility of extension)
Location: Allen, TX
:
- The Representative will be interacting with police and is responsible for diagnosing and resolving customer issues through phone, web, email, and direct customer interaction.
- They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
- Communicate outages notifications and ticket statuses to customers
- Additionally, they will communicate actively with other departments detailing specific customer’s issues.
- Answer Inbound and make Outbound Technical Support Calls (about 30 to 40 calls/day)
Experience Requirements:
- 2-3+ years of experience in IT helpdesk and/or application support role.
- Extensive Hardware, Software and Networking troubleshooting.
- Strong working knowledge of Active Directory, DNS.
- Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
- Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
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