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Advanced Technical Support Representative I Jobs

Technical Support Representative I
By Solugenix At Arizona, United States
1-2 years’ experience in an office environment.
Experience within a FDA regulated medical device company is a plus.
Knowledge of Outlook, Excel, Word.
Must be able to document activities thoroughly per requirements.
Remote (must live in Arizona, Texas, Oklahoma or Florida)
2-3 years of customer support providing excellent customer service or help desk support.
Technical Support Representative Tier I
By Motorola Solutions At ,
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Assist inexperienced or nontechnical end users in resolving issues
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
2+ years of Inbound/Outbound Technical Support Center experience
Diagnoses browser and networking issues
Records and/or maintains accurate information within ticketing system
Technical Support Specialist I - Wuit
By Washington University in St Louis At , St. Louis, 63110 $22.92 - $35.49 an hour
Degree in a field of study with desktop support experience in an enterprise environment.
Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
Strong customer service skills, including written and verbal communication skills.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Perform other duties as assigned.
Ability to understand, be accountable and complete assigned tasks associated with projects. Such as system upgrades, system integration and system administration.
Technical Support Representative Jobs
By VIVOTEK USA At San Jose, CA, United States
Stay updated with the latest technological developments and product knowledge to offer comprehensive support.
Assist in creating and maintaining knowledge base articles and technical documentation.
Provide remote training and guidance to customers on using software and hardware products.
Bachelor’s degree in Computer Science or related field, or equivalent experience
Basic knowledge of operating systems, such as Windows, macOS, or Linux (Linux Cert preferred)
Proven work experience as a Technical Support Technician or similar role
Support Representative I, Ecommerce
By Dutchie At United States
Have previous knowledge or personal experience within the legal cannabis market
Manage multiple complex issues simultaneously
Participate in knowledge sharing and issue escalations and resolutions within the support org and across cross-functional teams
1+ years experience in a customer support role
Very strong written and verbal communication skills as well as strong organizational skills
Commitment to providing an exceptional customer experience with patience and adaptability
Technical Support Representative Jobs
By KnowledgeLake At Greater St. Louis, United States
Ability to provide general post-sales product information.
Collect relevant technical problem identification information.
Provide basic Support on the standard protocols and features.
40 hours a week with schedules including the following depending on need.
Monitor the ticket system for new customer entered requests
Configuration and Technical Questions about our products.
Technical Support Representative Jobs
By ContactUs Communications At Grindstone, PA, United States
Processes all phone call utilizing the required data entry standards, screening, and troubleshooting instructions, and transfer protocols
Meets Quality Assurance requirements and other key performance metrics
6 months minimum technical support or field-related experience with service/support
Previous experience with order processing systems, databases, or tracking programs
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Technical Support Specialist I - Us
By Redbrick At Indianapolis, IN, United States
Contributing to Delivra’s knowledge management by identifying and/or creating knowledge base articles.
Attractive vacation, healthcare & benefits, including generous RRSP matching (Canada) and 401k (US)
Autonomy and freedom to do your best work on your own terms (you won’t find any micromanagers here!)
The opportunity to work fully remote
Remote work fund to create a successful home working setup
High-end hardware and equipment — in the office and at home
Administrative Support Advanced Jobs
By Genesys At California, United States
Light project/process management, including onboarding for team member, team activities, etc.
You should be able to converse and get along with all levels of management.
Provide high level support to the executive and manage complex, ever-changing calendars
Act as a proactive trouble-shooter with responsibility for making correct and often rapid judgments about forwarding questions and requests to managers
You should have 8+ years of corporate experience working as an Executive Assistant
Must have experience supporting C-level Executive
Technical Support Representative I
By HME At , Remote $16.25 an hour
Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Answer incoming calls from customers and installers
Provide operation, troubleshooting, maintenance, and installation support
Promote and maintain positive customer relations
Provide troubleshooting and repair support to installers and customers over the telephone
Technical Support Specialist I
By ALOIS Solutions At Allen, TX, United States
2-3+ years of experience in IT helpdesk and/or application support role.
Strong working knowledge of Windows Server 2016, 2012, 2008; Windows 7, 8, 10.
Strong working knowledge of Active Directory, DNS.
Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP.
They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
Communicate outages notifications and ticket statuses to customers
Representative I Servicing Support
By Harley-Davidson Motor Company At United States
Manage dealer and insurance company collections; including protection product cancellations, recourse, and duty to refund processes
Manage indirect disputes and update trade lines via e-Oscar
Determine military loan benefits/protections and monitor military accounts
Manage account updates and queue maintenance
Manage incoming and outbound calls
Typically requires less than 1 year of related experience.
Technical Support Representative I (Remote)
By University of Arizona Global Campus At , Remote
Strong troubleshooting and time management skills
Provide administrative assistance, such as password resets, remote software installations, etc.
Participate in training required to develop and maintain skills necessary to support end-users and grow professional skills
Bachelor’s Degree is preferred. In lieu of degree, 2+ years of experience as a Technical Support Representative.
Remote Assistance software (i.e. Teamviewer, VNC, RDP)
Strong analytical, written, and verbal communication skills
Diagnostic Technical Support Representative
By Zoetis At , Remote $23.30 - $35.70 an hour
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and
Math Ability: Basic math skills required.
Associates degree in related field or vet tech degree preferred or equivalent experience
1+ years of relevant experience
Point of care diagnostic experience preferred
Experience with CRM systems, ERP systems, and contact center telephone systems
Technical Support Specialist I
By E & E Tech At Livonia, MI, United States
Excellent communication and customer service skills
Technical aptitude and service skills
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Specialist-Advanced Technical Support (Remote)
By TDS Telecom At , Remote $22.45 - $36.48 an hour
Remotely tests lines, trunks, and other facilities.
2 years VoIP troubleshooting or TDM switching experience.
Team lead technical resource & leadership responsibilities within Team
3+ years' computer application experience with a strong proficiency in MS office applications.
2+ years' customer service experience.
2+ years' technical support or call center experience.
Technical Support Representative Jobs
By Brivo At Provo, UT, United States
Record customer interactions and resolutions in case management system
3+ years of experience in technical support call center supporting hardware/firmware and UI applications
Previous call center experience in technical environment required
Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
Strong verbal and written communication skills
Formal technical (IT or Electronic Security) certifications or training preferred
Technical Support Representative Jobs
By Brivo At Las Vegas, NV, United States
Record customer interactions and resolutions in case management system
3+ years of experience in technical support call center supporting hardware/firmware and UI applications
Previous call center experience in technical environment required
Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
Strong verbal and written communication skills
Formal technical (IT or Electronic Security) certifications or training preferred
Technical Support Representative Jobs
By Brivo At Dallas, TX, United States
Record customer interactions and resolutions in case management system
3+ years of experience in technical support call center supporting hardware/firmware and UI applications
Previous call center experience in technical environment required
Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
Strong verbal and written communication skills
Formal technical (IT or Electronic Security) certifications or training preferred
Clinical Technical Support (Senior Or I)
By St. Jude Children's Research Hospital At Memphis, TN, United States
    Proactively develop deep knowledge of technical concepts, processes, and procedures.
Experience working with TCPIP and Microsoft Networking.
Experience providing customer service and consulting around complex system issues.
Experience supporting business teams around IT needs.
Certification in A+, Network, Windows, or Apple preferred
    Responsible for installation, maintenance and troubleshooting computer systems and networks.

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for an Advanced Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Advanced Technical Support Representative I is a customer service position that provides technical assistance to customers with complex technical issues. The position requires excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. Detailed Job Description The Advanced Technical Support Representative I is responsible for providing technical assistance to customers with complex technical issues. This includes troubleshooting and resolving customer issues, providing technical advice and guidance, and providing customer service. The Advanced Technical Support Representative I must have excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. Job Skills Required
• Excellent customer service skills
• Technical knowledge
• Troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Ability to communicate effectively
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Previous technical support experience
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of networking and internet technologies
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and problem-solving techniques
Job Experience
• Previous customer service experience
• Previous technical support experience
Job Responsibilities
• Provide technical assistance to customers with complex technical issues
• Troubleshoot and resolve customer issues
• Provide technical advice and guidance
• Provide customer service
• Monitor customer service performance
• Maintain customer service records