Technical Support Specialist (Est)

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

Bluebeam has an incredible Technical Support Team and awesome customers WHO LOVE US!

If you love solving problems and want to take your technical knowledge and troubleshooting skills to the next level, we'd love to train you to be a part of our high-performing team as our Technical Support Specialist. This is a fun, fast-paced, and challenging environment with opportunity for growth and development.

• This role will be working on our East Coast team, with expected working hours of 8:00am - 5:00pm ET*

Please NOTE: This is NOT an internal IT Helpdesk role.

About The Role

• Take ownership of technical issues from initial report to final resolution.
• Communicate feedback to and from the members of our engineering team in a clear and concise method, as well as build relationships with the technical support community within other Bluebeam offices.
• Answering questions and troubleshoot technical issues related to our Bluebeam applications, including our plugins for converting different file formats into .pdf.
• You'll be providing top-tier technical support by phone and email.
• Advise customers on technical issues and best practices, helping them achieve the desired end result with Bluebeam products.
• Verify and report bugs into our bug tracking system.
• Help create internal support resources and external support documentation (FAQ) for our global support page.

About You

• 2+ years of Technical Support experience.
• Solid technical/computer proficiency, knowledge, and understanding of Microsoft Windows OS (10, 11) i.e. installing and uninstalling programs and drivers.
• Technical support experience for external customers preferably with a software/hardware technology company.
• Customer service skills! Help our customers solve problems with a positive attitude and helpful spirit.
• Excellent communication skills, both written and verbal.
• A positive and proactive nature (You follow through on helping customers get the answers they need!)

Bonus Points For

• Experience with architectural or structural programs such as AutoCAD, Revit, Navisworks, Tekla or SolidWorks.
• A+ or Microsoft IT Certification (i.e. MTA) - While we aren't big on certifications, you should be familiar with this terrain.
• Experience in iOS and OS X environments.
• Experience working within the AEC (Architectural, Engineering, and Construction) industry.
• Experience with SaaS/Subscription.
• Experience with PDF software.

What We Offer

• Competitive compensation and benefits package (medical, dental, education reimbursement, 401k, wellness resources).
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs.
• People-focused, entrepreneurial collaborative culture with the backing of a stable, global, corporate entity – Nemetschek.
• Opportunity for continuous professional development through things like LinkedIn Learning, conferences, and certification programs.

Learn even more at: https://www.bluebeam.com/careers

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 2.5 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Base pay offered will depend upon qualifications and other operational considerations. Base pay is one part of Bluebeam's Total Rewards program, which seeks to compensate and recognize employees for their work. Most sales positions are eligible for commission under the terms of an applicable commission plan, while most non-sales position are eligible for a bonus under the terms of an applicable bonus plan. Additionally, Bluebeam provides best in class benefits, with 100% employee covered health and welfare benefits and paid time off. Bluebeam is a growing company with many opportunities. If this role and/or pay range is not an exact fit, we still encourage you to apply.

The base pay range for this position is: $55,300 - $66,200