Team Coordinator, Listing Media Services

About The Team
Listing Media Services is a real estate photography startup within Zillow Group’s ShowingTime+ brand. Our mission is to fulfill the media marketing needs of real estate agents across the United States to make their listing stand out in any market. We are on a path to 2-4x the business this year.
Photographers are the face of Listing Media Services. They represent the brand in their interactions with agents and home sellers. Their ability to deliver a timely and quality work product is crucial to delivering on our value proposition. The agent’s experience is largely shaped by that individual. That’s why it’s critical to support our photographers so they can best serve our customers. Our team is light on its feet and able to adapt quickly to new challenges.
Listing Media Services offers a variety of services from high-resolution photos, interior video, virtual 3D tours, interactive floor plans, aerial photography, and more. Training our photographers in each of these offerings is essential to deliver a best-in-class experience for the agent and homeowner.
About The Role
This role will provide support to various photography operations leaders and will handle administrative tasks surrounding building our internal photographer network. This person will play a crucial role in ensuring a smooth, efficient, and effective operation of the team. They will assist in delivering an exceptional new hire experience and will execute on efficient processes, resulting in consistent timelines and insights. They will support the development and growth of photographers by supervising and driving training completion in each of our core services.
You Will Get To:

• Coordinate with other departments to ensure that all necessary equipment and software is available for photographers
• Provide other administrative support to the photography operations team as needed
• Respond to inquiries from photographers regarding training and equipment
• In partnership with Zillow’s Compliance team, maintain accurate records of active FAA Part 107 drone licenses to ensure drone operations are compliant with legal requirements
• Monitor and evaluate the progression of photographers in training and communicate when additional training is required or timelines are not being met
• Learn and become a guide in using our content platform, Aryeo, to assist with updating shopping cart services
• Assist in scheduling and coordinating in-field training
• Communicate, via email, onboarding and training timelines to new hires and field any inbound questions to provide further clarity
• Act as a SME on the photography process flow from day 1 to being “capture-ready”. Partner across teams to limit defects from flowing downstream.
• Assist in scheduling new hire 1:1 appointments and managing calendar invitations
• Maintain accurate records of photographer information across multiple spreadsheets

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $26.40 - $39.60 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• Strategic thinker and problem-solver.
• Advocate for continuous improvement, always seeking ways to enhance operations and service delivery.
• Excellent communicator.
• Meticulous, capable of leading multiple priorities in a fast-paced environment.
• Proficient in administration, with a strong emphasis on quality, professionalism, and customer service.

Qualifications

• Proficiency in Microsoft Office and Google Suite
• High school diploma or equivalent; associate's or bachelor's degree preferred
• Strong analytical and decision-making skills
• Strong attention to detail
• Knowledge of still photography, video, drone, and 3D home tours preferred
• Ability to work independently and as part of a team
• Excellent organizational and communication skills
• 2+ years of experience in an administrative or training role

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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