Talent & Org. Development Coordinator

Department: Human Resources

Location: Jerry Sue Thornton Center

Reports To: Executive Director, Talent & OD

Recruitment Type: External/Internal

Requisition ID: req4022

Employment Type: Full-Time Support Staff

Union Position: Non-Union

Work Schedule: Monday- Friday (8:30-5:00) Standard College Hours

Number of Openings: 1

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Summary

Coordinates the day-to-day operations of the department. Collects necessary information to track the success of basic outcomes processes and procedures to support the on-going analysis and improvement of departmental efforts. Works with management to implement the communications priorities of the department and College. Leverages a sound understanding of the departmental focus to collaboratively work with colleagues to achieve goals of the department, division and college. Contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. Provides administrative assistance to supervisor as needed.

Essential Functions

• Maintains on-going communication with departmental leadership to report important information, occurrences and issues within the department
• Provides administrative support to supervisor, team and/or VP of HR as needed
• Supports and engages in the preparation and delivery of new employee orientation
• Aids the team’s efforts to complete assignments as needed
• Develops strong working relationships with key departments and employees across the College and in the community
• Aid and support in the planning, maintaining, and monitoring of a business area’s budget, and contract materials
• Assists with the preparation of reports, presentations and publications, including research, writing and copy-editing and presenting
• Supports in the maintenance of the team learning management software and other
• Positively responds to requests via phone, email, or mail in a timely manner with strong emphasis on outstanding customer service
• Establishes and maintains general office documents, e-files and records including organizing proposals, budget updating and contract revision
• Assists with other department College-wide projects, events, conferences, meetings, initiatives and committees
• Attends staff and project team meetings and provides follow-up on meeting outcomes including meeting notes, tracking resulting activities and projects
• Answers phones and screens incoming calls and mail; responds independently to inquiries, drafts responses for leadership review or refers as appropriate
• Prepares and presents required and special reports as needed utilizing the Microsoft Office Suite and College systems to include metrics, budgets, surveys, training, event prep. and learning management systems.
• May select, train, oversee and evaluate part-time student assistants, interns and part-time assistants
• Prepares and maintains as appropriate confidential correspondence and documents and assists in processing documents related to employees, purchase orders, employment, benefits and performance review activities
• Performs other duties as assigned
• Support and manage leadership schedules/calendars; schedules and attends various internal and external facing meetings, drafts and sends materials, completes assignments as directed, prepare and assemble agendas for orientations, training and other pre-post meeting materials

Required Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated progressively responsible experience in professional office environment
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations
• Associate degree and a minimum of three (3) years; OR a Bachelor’s degree and a minimum of two (2) years of:
• Significant related experience may substitute for education

KNOWLEDGE, SKILLS And ABILITIES

• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
• Possess sensitivity to appropriately respond to the needs of a diverse population
• Possess excellent written, verbal and interpersonal communication skills
• Demonstrated basic project management skills
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships
• Ability to research and analyze issues and develop solutions
• Possess working knowledge of administrative support concepts, practices and procedures with the ability to use in varied situations
• Demonstrated intermediate-level proficiency with Microsoft Outlook, Word, Excel and PowerPoint
• Ability to develop and maintain relationships with key contacts to enhance work flow and quality
• Ability to foster a team environment and work collaboratively
• Ability to work accurately with great attention to detail
• Possess strong organizational and time-management skills
• Ability to manage multiple projects simultaneously in a deadline-driven environment
• Possess excellent proofreading and editing skills
• Ability to effectively respond to requests from multiple levels of the College in various departments

COMPETENCIES

CRITICAL COMPETENCIES

• Service Focus
• Quality of Work
• Communications

VERY IMPORTANT COMPETENCIES

• Adaptability
• Collaboration

IMPORTANT COMPETENCIES

• Continuous Improvement
• Time Utilization

Preferred Qualifications

EDUCATION AND EXPERIENCE/TRAINING

• Demonstrated experience with Banner System and other College-specific software
• Bachelor’s degree
• Demonstrated experience making sound decisions that affect a work unit or team
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.;
• The work area is adequately lighted, heated and ventilated;
• The work is performed in a normal, professional office environment;
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

EQUAL OPPORTUNITY STATEMENT

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Special Note:

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.