Application Support Jobs

Description
Position Overview:
We are seeking a motivated and customer-oriented Application Support Specialist to provide technical support and assistance to our clients. As an Application Support Specialist, you will play a key role in resolving customer inquiries, troubleshooting application issues, and ensuring overall customer satisfaction. This is an excellent opportunity for an individual who is passionate about technology, possesses strong customer service skills, and is eager to grow their career in application support.
Responsibilities

• Conduct application testing and troubleshooting to reproduce reported issues, identify root causes, and propose effective solutions.
• Escalate complex issues to senior support team members or developers, ensuring prompt resolution and customer satisfaction.
• Assist in creating and maintaining support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with cross-functional teams, including development and quality assurance, to ensure smooth communication and issue resolution.
• Identify opportunities for process improvement and contribute to enhancing the overall support experience.
• Document and track customer interactions, issues, and resolutions in a detailed and organized manner.
• Strive to meet or exceed customer satisfaction goals and maintain a positive and professional demeanor in all customer interactions.
• Provide timely and effective support to customers via phone, email, or chat, resolving their inquiries and technical issues related to our applications.
• Continuously develop product knowledge and stay up to date with new features and enhancements to provide accurate and relevant support to customers.
• Collaborate with clients to understand their needs, gather relevant information, and provide appropriate solutions and workarounds.

Requirements
Qualifications:

• Ability to work effectively in a team environment and collaborate with colleagues across different departments.
• Proven experience in a customer service or technical support role is a plus.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Strong customer service skills with the ability to empathize with customers and provide exceptional support.
• Positive attitude, self-motivated, and eager to learn and grow in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Basic understanding of software applications, web technologies, and troubleshooting methodologies.
• Detail-oriented mindset with excellent organizational and time management skills.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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