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Supervisor, Global Operations Support
Company | NBCUniversal |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Broadcast Media Production and Distribution,Entertainment Providers,Media Production |
Expires | 2023-07-31 |
Posted at | 9 months ago |
Company Description
- Continuously monitoring both internal and vendor risk through evaluation of performance metrics.
- Understand and train team in operational processes including escalation, resolution, and reporting.
- Reviewing the execution of operations team’s SLA
- Review dashboards and reporting for team metrics that will be distributed on a regular cadence.
- Ensure 24/7 escalation structure and on-call rotation for platform impacting incidents.
- Analyze alerting and alarm thresholds to remove noise from operations while ensuring no impact to a user.
- Communicate with internal departments (business, editorial, security, product, etc) to answer questions and oversee dependencies.
- Must be willing submit to a background investigation
- Willingness and ability to work or be on call at any time, sometimes on short notice in order to support a 24/7/365 operation.
- Interested candidates must submit a resume/CV through nbcunicareers.com to be considered.
- Minimum of 2 years’ experience with QOE and QOS monitoring for OTT platforms.
- Minimum of 3-4 years’ experience in Digital Operations; leading a support team to effective issue resolution
- Minimum of 1+ years track record of effective vendor and offshore management.
- Minimum of 1+ years’ experience leading a support team to effective issue resolution
- Estimated 10-15% travel per year but subject to change for business needs.
- Extensive experience, understanding and knowledge of digital product and distribution systems, standards, and processes
- Technical experience with digital video and audio, troubleshooting and test techniques
- Prior experience with video encoding, delivery distribution workflows
- Effectively flexible in approach, and responds well to pressure
- Strong attention to detail, communication, and interpersonal skills
- BA/BS in related field
- A track record of meeting or exceeding performance expectations
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