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Global Customer Support Supervisor Jobs

Vp, Global Customer Support
By OneTrust At San Francisco, CA, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At Dallas, TX, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At New York, NY, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Vp, Global Customer Support
By OneTrust At Atlanta, GA, United States
Oversee and provide expertise in the development and implementation of strategies and processes to improve the customer support experience.
Effectively coach and performance manage team members.
A passion for delivering world-class customer experiences.
An ability to manage a large global team effectively while maintaining high levels of motivation and engagement.
An analytical mindset with experience using data-driven insights to inform decision-making.
Excellent communication, presentation and interpersonal skills.
Supervisor, Global Operations Support
By NBCUniversal At United States
Minimum of 1+ years track record of effective vendor and offshore management.
Extensive experience, understanding and knowledge of digital product and distribution systems, standards, and processes
Minimum of 3-4 years’ experience in Digital Operations; leading a support team to effective issue resolution
Minimum of 1+ years of experience working with Conviva.
Minimum of 2 years’ experience with QOE and QOS monitoring for OTT platforms.
Minimum of 1+ years’ experience leading a support team to effective issue resolution
Customer Service & Amp; Support Supervisor (F)
By PNC At Charlotte, NC, United States
Required for eligibility - FINRA Licensing - FINRA SIE, 7 & 63 minimum.
Accountable for the performance of the customer support team. Review team behaviors and identifies trends to drive employee engagement and outcomes.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Customer Support Supervisor- Manufacturing
By Randstad USA At Charlotte, NC, United States
Minimum 3 years of experience
You will be responsible for integration of electromechanical automation equipment
Support Sales and Service activities by providing technical solutions
Lead a group of support specialists
Monitor order entry and quoting process flow and responsiveness.
Supervisor, Customer Support Jobs
By B. Braun Medical Inc. (US) At Allentown, PA, United States
Bachelor's degree required or equivalent combination of education and experience.
Manage sales alignments in SAP as needed
Manage special projects as needed
04-06 years related experience required.
Handle reporting in SAP Business Objects
Utilize Winshuttle for mass data loads
Supervisor, Global Operations Support
By NBCUniversal At New York, NY, United States
Minimum of 1+ years track record of effective vendor and offshore management.
Extensive experience, understanding and knowledge of digital product and distribution systems, standards, and processes
Minimum of 3-4 years’ experience in Digital Operations; leading a support team to effective issue resolution
Minimum of 2 years’ experience with QOE and QOS monitoring for OTT platforms.
Minimum of 1+ years’ experience leading a support team to effective issue resolution
Technical experience with digital video and audio, troubleshooting and test techniques
Director Of Global Customer Support
By Actionstep At Denver, CO, United States
Experience growing team members through career: leaders, management tracks & individual contributors globally
Excellent customer management instincts and abilities
Gather feedback and align with other departments, including Sales, Support, Product, and finance to improve the customer experience
Increase of NPS (Net Promoter Score) for managed customers
3-8 years of experience managing customer facing success teams
Experience managing global success teams, time zones and channels
Store Support Supervisor (Customer Service, Front End Support)
By Whole Foods Market At Birmingham, AL, United States
Extensive knowledge of Store Support team procedures and policies.
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Store Support Supervisor (Customer Service, Front End Support)
By Whole Foods Market At Atlanta, GA, United States
Extensive knowledge of Store Support team procedures and policies.
Demonstrates advanced product knowledge, maintains awareness of new products.
Excellent interpersonal, motivational, team building, and customer relationship skills.
Advanced knowledge of regulatory and safety policies and procedures.
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
Supervisor, Global Marketing Customer Engagement Media
By McDonald's At Chicago, IL, United States
Strong communication, project management and critical thinking skills
At least 2-5 years experience in Marketing
Bachelor’s Degree or related experience preferred
Must know MS Office (Outlook, Word, Excel, PowerPoint)
Quick learner and ability to understand sophisticated business issues
Must be organized, motivated and diligent with superior follow-through and proactive approach
Customer Support Supervisor Jobs
By Intrado Life & Safety At Longmont, CO, United States
Continually assess personal management skills determining strengths and developing a plan to address areas for growth
Equivalent work experience may be substituted for educational requirements
Complete and obtain data on process and projects, providing data to management as necessary
Provide management with status reports detailing status and timelines
Minimum 4 years experience in customer support, helpdesk, call center, or PSAP support required
Minimum 1 year experience in 9-1-1, Telecommunications, or Public Safety preferred
Global Operations Supervisor Jobs
By McDonald's At Chicago, IL, United States
Prepare and/or deliver training & knowledge transfer materials on key topics and solutions
Create and understand KPIs to manage and drive operational and process improvements
Active stakeholder engagement - ability to effectively manage multiple stakeholders (internal and external)
Strong collaboration, relationship building, and team building skills
Adapts to constant changes in the work environment and can manage competing demands
5+ years of experience working within a large corporate environment or consulting firm, preferably global
Customer Support Supervisor Jobs
By Imperium Data At Miami, FL, United States
· Collaborate and work with other supervisors and managements to improve the customer experience.
· 2+ years of supervisory or staff management experience.
· 2+ years of call center and customer service experience.
· Experience creating department staffing schedules.
· Ensure agents understand and comply with all call center performance standards and policies.
· Identify operational issues and suggest possible improvements.
Global Customer Support Manager
By Lifesize At United States
Develop infrastructure to ensure the team’s scale cost-effectively and efficiently, including workforce management, process improvements, tools, automation, and systems integrations
Demonstrated ability to lead independently and adapt your management style to rapid organizational and platform changes
Manage, motivate, and develop a global team of 10-15 Customer Support Engineers.
Experience managing support services or a call center in a complex SaaS environment
Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences
Lifesize is a cloud communications company offering contact center and video meeting solutions for today’s businesses.
Vp - Global Customer Support
By Veeva Systems At Columbus, OH, United States
Experience leading a global team, including China
Experience communicating with customers at the C-level
Executive-level verbal and written communication skills
BS/MS in MIS, Computer Science, or MBA, or equivalent experience
Past hands-on experience as a Support Engineer
Lead the global Customer Support team
Vp - Global Customer Support
By Veeva Systems At United States
Experience leading a global team, including China
Experience communicating with customers at the C-level
Executive-level verbal and written communication skills
BS/MS in MIS, Computer Science, or MBA, or equivalent experience
Past hands-on experience as a Support Engineer
Lead the global Customer Support team
Global Sr. Customer Support Specialist (Us)
By Rippling At , Remote $24.40 - $32.30 an hour
Time management skills and ability to prioritize
Communicates with vendors and clients in regards to policies, benefit eligibility, claims, and employee rights and responsibilities
Experience working in payroll or benefits
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Review and resolve issues by utilizing plan documents and general insurance knowledge

Are you looking for an exciting and rewarding career in customer support? We are looking for a Global Customer Support Supervisor to join our team and help us provide exceptional customer service to our customers around the world. As the Global Customer Support Supervisor, you will be responsible for leading and managing a team of customer support agents, ensuring customer satisfaction, and developing strategies to improve customer service. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview The Global Customer Support Supervisor is responsible for providing customer service and support to customers from around the world. This position requires excellent communication and problem-solving skills, as well as the ability to work with customers from different cultures and backgrounds. The Global Customer Support Supervisor will be responsible for managing customer inquiries, resolving customer issues, and ensuring customer satisfaction. Detailed Job Description The Global Customer Support Supervisor will be responsible for providing customer service and support to customers from around the world. This includes responding to customer inquiries, resolving customer issues, and ensuring customer satisfaction. The Global Customer Support Supervisor will also be responsible for managing customer accounts, providing technical support, and training customer service representatives. Additionally, the Global Customer Support Supervisor will be responsible for developing and implementing customer service policies and procedures. Job Skills Required
• Excellent communication and interpersonal skills
• Ability to work with customers from different cultures and backgrounds
• Strong problem-solving and customer service skills
• Ability to manage customer accounts and provide technical support
• Knowledge of customer service policies and procedures
• Ability to train customer service representatives
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• At least 3 years of customer service experience
• Knowledge of customer service software and tools
• Ability to work in a fast-paced environment
• Excellent organizational and time management skills
Job Knowledge
• Knowledge of customer service policies and procedures
• Knowledge of customer service software and tools
• Knowledge of customer service best practices
• Knowledge of customer service trends and technologies
Job Experience
• At least 3 years of customer service experience
• Experience managing customer accounts
• Experience providing technical support
• Experience training customer service representatives
Job Responsibilities
• Respond to customer inquiries and resolve customer issues
• Manage customer accounts and provide technical support
• Develop and implement customer service policies and procedures
• Train customer service representatives
• Monitor customer service performance and ensure customer satisfaction