Global Director, Hr Operations & Compliance

Job Brief
Global Director, HR Operations & Compliance
Vital Strategies, headquartered in New York City, is an international public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury, and death. We currently work in 73 countries, supporting data-driven decision-making in government, advancing evidence-based public health policies, and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include non-communicable disease prevention, tobacco control, road safety, overdose prevention, obesity prevention, environmental health, vital statistics systems building, and multi-drug resistant tuberculosis treatment research. Our programs are concentrated in low- and middle-income countries and cities in Africa, Latin America, Asia, and the Pacific. Please visit our website at www.vitalstrategies.org to find out more about our work.
We believe our programs are strengthened when they are developed and supported by individuals with diverse life experiences, whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage people of all racial, economic, social, cultural, sexual orientation, and gender expressions to apply. As such, our commitment is to promote equal employment opportunities (EEO) for all applicants seeking employment. People of color, women, LGBTQI+ people, people with disabilities, people who use drugs or are in recovery, and formerly incarcerated people are encouraged to apply. Read about Diversity, Equity and Inclusion and Vital Strategies: https://www.vitalstrategies.org/diversity-equity-and-inclusion-at-vital-strategies.
We believe our programs are strengthened when they are developed and supported by individuals with diverse life experiences, whose understanding of social and cultural issues can help make our work and workforce more inclusive. We encourage people of all racial, economic, social, cultural, sexual orientation, and gender expressions to apply. As such, our commitment is to promote equal employment opportunities (EEO) for all applicants seeking employment. People of color, women, LGBTQI+ people and people with disabilities are encouraged to apply.
Read about Diversity, Equity and Inclusion and Vital Strategies: https://www.vitalstrategies.org/diversity-equity-and-inclusion-at-vital-strategies.
Vital Strategies is committed to helping prevent the spread of COVID-19 and to protecting the safety of our employees. All U.S. employees will be required to be fully vaccinated unless the employee is approved for a reasonable accommodation due to a disability or a religious reason.
Vital Strategies is seeking a Global Director, HR Operations & Compliance:
Vital Strategies has been expanding programs and its global footprint over the past few years. With this growth, we need to ensure that our global people practices are compliant, sensitive to our diverse workforce, and forward thinking as our work and teams evolve. The Global Director, HR Operations and Compliance is a key HR position that Vital Strategies is currently seeking to fill to support our global teams and Vital’s mission. Following the recent launch of a new strategic plan, the organization has committed to investing in its’ people department. There is no better time to consider joining our growing team and work with us as we collectively strive to Reimagine Public Health.
Job Purpose:
The Director, Global HR Operations and Compliance reports to the VP of Human Resources and plays a critical role in executing HR initiatives, driving HR functional excellence, process improvement and global HR compliance. With seven global offices and EORs in ten countries, this role will ensure that global processes are documented, standardized as appropriate, disseminated, and adopted. The Director will straddle both the centralization of certain HR operations; as well as the decentralization of other HR activities. The Director must be culturally sensitive, globally experienced, and comfortable in championing change management. This role will recommend and roll out policies and best practices that are inclusive, guide global employment action processes, collaborate on workforce expansion to new countries, and oversee global benefits and compensation.
Duties & Responsibilities:
Global HR Operations -

• Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff.
• Ensure the global HR team is trained in the areas of HR Operational Programs/ Practices/ Frameworks, as well as any other HR foundational training as needed.
• Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships.
• Partner with, support, and advise global Vital HR team members and Country Directors on HR operational matters; as well as support local HR partners in assuming HR functions locally as appropriate for that office.
• Oversee global compensation including: salary benchmarking, pay reviews, processes and training.
• Ensure compliance with regulatory reporting and required documentation; as well as timely response to HR audits.
• Implement and maintain operational metrics and people data to inform key decisions.
• Maintain a high-quality global HR operations function, including standardized policies as legally appropriate, standardized processes, appropriate technology, systems and tools, forms and guidelines that are available to all HR team members, well-understood and utilized.
• In partnership with local HR team, lead annual global employee benefits renewals and EORs in plan design and budget.
• Ensure that HR documents focused on policies, procedures and compliance are accessible to all staff via the Vital intranet.
• Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs.

Compliance -

• Responsible for leading the execution of the global data retention policy for Vital HR data and documents.
• Perform spot checks to Employee Files to ensure they are auditable and provide training to HR team members responsible for compliance.
• Oversee policy, process and procedure documentation.
• In collaboration with Legal and VP HR, ensure that HR processes, policies, record keeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines.

Employee Services -

• In collaboration with Director of Talent Management and HR Country Teams, ensure delivery of training to managers on HR operations and practices; as well as timely and clear communication of Vital HR business practices to employees.
• Coordinate the preparation of HR programs and tools (policies & procedures, SOPs, manuals, management guidelines, and other HR infrastructure) to support the business units as well as proposals and projects.
• Ensure that all Vital offices and those hired via an EOR have access to a HR Help Desk or equivalent and that there is timely communication and follow-up.
• Serve as an internal consultant and facilitator to managers and employees in resolving employment and/or performance problems in collaboration with HR business partners as appropriate.
• In consultation with the VP HR and General Counsel and in coordination with the HRBP, manage complex employee relations issues in a balanced, fair and objective manner, using appropriate counseling, investigative, intervention and mediation techniques.

Qualifications:
Skills & Abilities -

• Excellent networking and interpersonal skills as well as strong organizational skills and initiative.
• Proven ability to lead complex projects with quality communication and thorough change management.
• Ability to be discrete and maintain confidentiality.
• Excellent written and verbal communication skills as well as active listening skills.
• Demonstrate an understanding of diversity, equity, inclusion and belonging concepts and issues, especially as they apply to an HR professional in a global organization.
• Proven ability to operate in a fast-paced, complex, geographically diverse organizational structure.
• Proficient computer skills – especially Microsoft Suite of applications (Word, PowerPoint, Excel) and HRIS/HRM systems.
• Ability to introduce continuous process improvements in HR operational areas.
• Fluency in English required.
• Broad understanding of employment law and compliance, compensation, benefits, and policy and procedure development
• Subject matter expertise in global HR operations or compliance.
• Ability to influence and build credibility at all levels and establish collaborative working relationships.
• Ability to assess multi-faceted issues, anticipate potential problems, and apply high level of skill and judgment around complex and ambiguous issues.

Experience:
Required -

• Experience in managing and developing a global team.
• Human Resources professional with 15+ years of progressive human resources operations experience.
• Experience in global labor and employment laws and legal resources.
• Experience in a global organization, supporting staff outside of the US; non-profit experience a plus.
• Experience in building HR operations with a DEI&B focus and spirit.

Other:
Location: Vital Strategies will consider qualified candidates regardless of location.
Compensation: Vital Strategies will offer a competitive salary based on local market benchmarking in the candidate’s home country. As required by law, the salary range for this position if the candidate is from the US is: USD $145,000 - $155,000.
Travel: This position will be required to travel periodically.