Sr. Salesforce Systems Administrator

About This Position
Waystar is seeking a highly skilled and experienced Salesforce Systems Administrator to join our team. As a Senior Salesforce Systems Administrator, you will be responsible for managing and maintaining our Salesforce environment alongside our dedicated team of Salesforce experts, including designing, configuring, testing, and implementing new features and functionalities to meet our growing business’s needs. You will also provide front-end technical support to our users, ensuring that our Salesforce platform is always running smoothly and efficiently. The ideal candidate should have a strong understanding of Salesforce administration, experience with Salesforce flow automation , and the ability to work collaboratively with various departments within the organization. If you are a self-starter, detail-oriented, and passionate about improving business processes, we encourage you to apply for this exciting opportunity.

• Manage stakeholder expectations to execute on Salesforce product strategy; provide education to requestors to determine prioritization based on tangible benefits and executive sponsorship.
• Manage day-to-day internal support and enhancement requests submitted to the Salesforce team.
• Translate business goals and end user needs into Salesforce product strategy and requirements.
• Lead and mentor junior team members on providing a consultative approach to supporting our business needs and delivering on smaller initiatives.
• Work with internal partners to understand the unique challenges facing our business and create/evaluate ideas to meet those needs and improve business processes utilizing the Salesforce environment.
• Design and configure declarative solutions to meet business requirements and product strategy.

• Salesforce Administration: Have a deep understanding of Salesforce administration and configuration, including user management, security, flow automation, and data management.
• Certifications: Salesforce Administration Certification required; Advanced Administrator Certification is a plus
• Project Management/SDLC: Leverage agile methodology & project management skills to manage and prioritize tasks to meet timelines and deliverables
• Problem Solving: Strong aptitude to troubleshoot issues, identify root causes and provide effective solutions.
• Business Analysis: Ability to analyze and understand business processes and identify opportunities for improvement using Salesforce.
• Communication: Strong written and verbal communication skills to effectively communicate with stakeholders at all levels of the organization.
• Salesforce Lightning: Have experience with Salesforce Lightning, including creating Lightning pages, components, and apps.
• Experience: 5+ years of Salesforce Admin experience
• Education: Bachelor’s Degree or equivalent experience / education

• Free mental health and family planning programs, including adoption assistance and fertility support
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Competitive total rewards (base salary + bonus, if applicable)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
• Paid parental leave (including maternity + paternity leave)
• 401(K) program with company match
• Pet insurance
• Employee resource groups
• Education assistance opportunities and free LinkedIn Learning access