Lead Jira Administrator Jobs

About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Lead Jira Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Work with internal and external organizations to support various customer user-level requirements, including resolving elevated end-user support requests, and researching and deploying advanced technologies
• Document standards, guidelines and standard operating procedures for admins/users of the system
• Monitor application status; support application event triage, monitoring, tracking, correlation and event characterization and escalation
• Plan, evaluate, deploy, operate and maintain tools to suit the expanding user base
• Perform other duties as assigned
• Provide technical assistance, training and system documentation for users to promote efficient operation of applications
• Recommend and set up Atlassian plugins
• Business process analysis and system requirements development
• Work with vendors as needed for event resolution, and follow up with customers to ensure issues have been resolved
• Investigate, troubleshoot and fix issues related to development, applications, application servers
• Adhere to industry best practices, processes, standards, and metrics
• Recommend and design standard and custom Jira workflows
• In-depth knowledge and experience with day-to-day Jira administration functionality
• Ability to construct custom dashboards using various filter types in Jira
• Develop and maintain project plans and action item lists, and conduct regular customer status meetings to keep projects and actions on track
• Implement approved system security policies to include the configuration of user access and permission across a variety of systems
• Install, manage and support various development tools, testing tools and monitoring tools
• Provide training to technical and non-technical teams/users on Atlassian tools
• Collaborate with quality assurance, technical teams, and management to implement systems features that enable Agile software delivery
• Demonstrated experience with Jira filters, reporting, dashboards, workflows, fields, and Jira administration
• Install, configure and maintain Atlassian Jira and Confluence
• Set access permissions for Jira projects spaces
• Ad-Hoc report creation and distribution
• Migrate incidents and workflows from multiple existing tools to Jira

What’s In It For You

• Mentorship opportunities
• 401k
• Work/life balance
• Paid time off
• Tuition reimbursement
• Career development
• Competitive wages
• Medical
• Rewards & recognition
• Dental

Work Location
Hill Air Force Base, Utah

Travel
<10%

Clearance Requirement
The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.

Certification Requirement
If not already DoD 8570 IAM Level I compliant, must receive CompTIA Security+ or other DoD 8570 - IAM Level I certification within six months of employment.

Citizenship Requirement
Applicant must be a U.S. citizen.
#SITCS
#ASFS

Required Education, Experience, & Skills

Required degree and years of relevant experience for this position are as follows:

• High School Diploma with 11+ years of relevant experience
• BS/BA Degree 7+ years of relevant experience
• MS/MA Degree 5+ years of relevant experience

The successful applicant will be able to work independently, demonstrate strong initiative, and possess the ability to organize daily tasks with minimal supervision while demonstrating the following:

• Manage multiple responsibilities with tight deadlines
• Experience with administering and developing software team solutions on Atlassian tools, especially Jira and Confluence
• Must have experience with configuring plugins such as Bit Bucket, Email issue, HTML for Confluence, Jira Misc Workflow Extensions, ScriptRunner for Jira
• Perform basic Linux and Windows Server administration tasks
• Ability to write custom JQL (Jira Query Language)
• Experience with troubleshooting, proactively identifying issues and driving them to resolution
• Strong communication skills (oral and written) as well as the ability to interact with team members, various levels of management, and internal clients with assorted levels of computer experience
• Excellent oral and written communication skills
• Demonstrated experience in writing scripts
• Ability to work in multi-vendor environment supporting large number of users
• Experience designing content management and data taxonomies
• Experience configuring Jira modules and selecting useful add-ons
• Demonstrated experience with Scrum, Kanban, and Scaled Agile Frameworks (SAFe)
• Committed to results and success in accomplishing goals
• Excellent customer service skills
• Excellent understanding of Jira workflows, permission schemes, notification schemes, screens schemes, etc.
• Deep understanding of Agile and DevSecOps practices and toolsets
• Must have enterprise-level Agile and organizational change management experience
• Ability to adapt quickly to an existing, complex environment
• MUST have experience with enterprise installation on an AWS platform
• A fast learner with a demonstrated ability to quickly learn technologies and understand unique system requirements
• Excellent verbal, written and customer service skills

Clearance Requirement
The applicant must be able to obtain and maintain a Top Secret clearance. An active Top Secret clearance is preferred.

Certification Requirement
If not already DoD 8570 IAM Level I compliant, must receive CompTIA Security+ or other DoD 8570 - IAM Level I certification within six months of employment.

Citizenship Requirement
Applicant must be a U.S. citizen.

Preferred Education, Experience, & Skills
Preferred skills include experience with any of the following:

• Certified Scrum Trainer (CST) Certification
• Previous software Quality Assurance experience
• 7+ years of experience supporting and customizing Jira to meet the needs of diverse groups of users
• Certified Scrum Master (CSM) Certification
• Prior experience training, coaching and working directly with end users
• DoD 8570 - IAT Level I certification

Pay Information
Full-Time Salary Range: $89280 - $151740

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.