Salesforce Administrator Tier I

It's a great feeling to work for a company that does so much good for others around the world!
Summary: The Salesforce Administrator is a key member of the Salesforce administration team, responsible for maintaining the Salesforce platform(s) to support the organization's business processes across all companies. This role involves troubleshooting, system integrations, data management, working with multiple orgs and custom objects, record types, page layouts, and collaboration with other team members and staff.
Academic Req: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field or a minimum of 2 yrs experience.
Certifications:

• Salesforce.com Admin (ADM201 and ADM211) certified preferred
• Salesforce Administrator Certification is Required.
• Sales Cloud, Service Cloud, and Developer certifications preferred

Work experience: Minimum two years of experience as a Salesforce.com administrator.
Critical Action Items & Measurable Deliverables:

• Training and Documentation: Contribute to the creation of documentation and knowledge base articles to support user understanding and adoption of Salesforce.
• Data Management: Import and export data as needed and provide data-related support to users. Create records to assist staff users in making their instance of Salesforce more effective and allow them to collect the data needed to create and issue reports to their contract holders.
• Troubleshooting and Support: Search for and fix the problem/complex user issues, system errors, and data discrepancies. Provide technical support to users, guiding them on best practices and addressing their questions or concerns.
• System Integrations: Locate and identify components to enhance the Salesforce system through system updates, process automation, optimization, and integration with other systems, such as: Form Assembly, OwnBackup, Plauti Data Management and more.
• Collaboration: Work closely with other members of the Salesforce team, such as the other Salesforce Admins, business intelligence analysts, and Salesforce Support Manager. Participate in team meetings, provide insights and recommendations, and contribute to decision-making processes related to Salesforce configuration and enhancements.

Requirements

• Proven ability to design and implement new processes and facilitate user adoption.
• A demonstrated ability to understand and articulate complex requirements.
• A documented history of successfully driving projects to completion.
• Strong data management abilities
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Salesforce.com best practices and functionality

Here at FirstDay Foundation, we are dedicated to building a diverse, inclusive, and authentic workplace. Please feel free to apply for this position even if your work experience and education do not align perfectly with every requirement for this job description. You may very well be the perfect candidate for this role or other ones that we have open. Thank you for your interest in joining our mission!
FirstDay Foundation, is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption from FirstDay Foundation, as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
FirstDay Foundation, is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of FirstDay Foundation, not to discriminate on the basis of race, color, religion, gender, gender identity, pregnancy, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
It our policy to provide equal employment opportunity and treat all employees equally regardless of age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, genetic information or genetic predisposition or carrier status, marital status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.