Senior It Systems Administrator, Salesforce & Financialforce-Certinia

Management Consulting has been the foundation of Point B’s employee-owned company for 25+ years. Our collaborative, forward looking leadership approach ensures our customers are on the right path to success.

Point B is a consulting company dedicated to helping organizations with critical initiatives in the areas of customer engagement, growth investments, workforce experience and operations excellence. Our diverse set of experts spans 13 U.S. locations, with international reach via our partnership with Nextcontinent. We’ve helped global organizations of all stages and sizes achieve sustainable success by focusing on the humans at the center of change.

Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.

Firmwide Operations at Point B delivers internal and external results through leadership, process, people, and technology while supporting employees in delivering their best for our customers.

Our operations team includes roles focused on People & Culture, Executive Talent, Risk & Legal, Finance, Travel & Events, Communications & Change Management, IT & Facilities. Working across these disciplines we create the foundation from which Point Bers discover and grow their careers.

The Senior IT Systems Administrator role is a key member of Firmwide Operations and our internal IT Team to support our Salesforce and Certinia (formerly called FinancialForce) systems. This role supports business application efforts by designing technical solutions and implementation plans to meet requirements. The successful candidate is customer minded and a strong team player who can manage multiple stakeholders to achieve successful project outcomes.

WHAT YOU’LL GET TO DO:

Designs technical solutions and implementation plans to meet requirements

Develops project management artifacts, including work back schedules, dependency diagrams, issue/risk

Supports business application efforts by leading and participating with the team in leadership, support, design & build, testing, Agile/Scrum activities, projects

Leads and mentors more junior members of the team

Provides thought leadership for one or more applications

Helps others understand important elements of IT systems

Provides Tier 3 support for end users of related applications

Helps improve documentation and support material for end users

Partners with Change Management Specialist on comms and training material

Implements configurations for new functionality based on design

Tests own work

Tests & validates others’ work

Participates in Agile/Scrum activities as part of an Agile team

Manages tasks in Atlassian/JIRA

Collaborates on or lead projects that impact the company

Works with partners/vendors when needed

Duties also include identifying and fixing bugs, monitoring, and resolving system performance, and facilitating ad hoc requests as requested to support internal customers.

Supports team effort and builds authentic relationships with individuals in work groups and teams

Consistently demonstrates and lives Point B cultural tenets and values

Participates in firm culture activities to connect regularly with other Point B’ers

WHAT WE OFFER:

An environment that encourages you to identify new opportunities and the support to make it happen

The opportunity to build and be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their work

A comprehensive, flexible Total Rewards program that supports and recognizes each individual’s unique needs and contributions to the firm

WHAT WE EXPECT YOU’VE ALREADY DONE:

6-8 years of applicable Salesforce and/or Certinia (formerly called FinancialForce) software administration

Good understanding of environment/deployment management and configuration best practices

Understanding application architecture, development, and integration practices

Experience integrating Salesforce and/or Certinia (formerly called FinancialForce) with other systems preferred

Understanding of Agile principles.

Exposure to Jira or similar work management tool

Experience as the lead technical resource on one or more large projects

3+ years of exposure to ERP systems

Experience with large datasets (50GB+)

THE KIND OF PEOPLE WE LOOK FOR:

Innate problem solvers who want to grow in a flexible, collaborative culture

Engaging leaders who make a positive impact on their firm, clients, and communities

Versatile people who thrive on variety and challenge

Successful in ambiguous environments

Desire to and ability to learn

Passion for Point B’s Mission, Vision, Values & Culture

Gets it done brand and attitude

Ability to work from home

Ability to work non-standard work hours when necessary

COMPENSATION AND BENEFITS:

The estimated salary range for this role is $85,000 - $140,500 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable.

Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance.

YOUR OFFICE HOME BASE:

Any Point B Office Location

#EP

#LI-PB

INTRIGUED TO LEARN MORE?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.

WHAT MAKES POINT B DIFFERENT?

Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients

Employee Ownership – Giving you a voice in directing your career and building our firm

Benefits – Our comprehensive package includes competitive base pay and an annual bonus, complete health benefits including an option for 100% employer paid premium for medical, vision and dental coverage for employees, ownership shares through our ESOP, self-directed time off and more

Work-Life Balance – A unique culture that recognizes the importance of flexibility and collaboration. Our local and national model empowers you to choose the life you want

Award winning – We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor

We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status or disability. You can read more about our commitment to diversity on our Careers Website.

Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for in any individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at [email protected] or 206-517-5000 to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquires.

Legal Information for Job Seekers can be accessed on our Careers Website.