Jira Administrator Jobs

Description

The Jira Systems Administrator is a member of the Operations Governance & Continuous Improvement Team. This individual works closely with OGCI Jira Systems Administrators, Operations Leadership and other key stakeholders as necessary. They are primarily responsible for the development, maintenance and resolution of support requests for the Operations & Operations Shared Services governance of Jira. Additionally, this individual will need to understand company practices and resources as a whole, and will also need to understand the roles of all employees within workgroups. This individual will need to understand process workflows, anticipate future needs, and take initiative. This individual must be highly organized and be able to prioritize and meet short deadlines. This individual will also need to produce high quality reporting dashboards / custom reports, supporting documentation and internal communications. This individual must be able to schedule, attend & in some instances facilitate meetings and Jira logistics.

Essential Duties And Responsibilities

• Work with OGCI Jira Administrators and other key stakeholders as needed to plan out solutions to support scalable solutions based on requirements submitted
• Assist with strategic planning, systems integration and manageability issues
• Develop a thorough understanding of the Jira / Confluence application in the Operations Governance & Continuous Improvement environment
• Create and maintain documentation to support new or enhanced Jira processes, projects, issue types or workflows
• Lead Jira / Confluence Office Hours
• Perform other job-related duties as assigned
• Create, monitor and maintain global dashboards and filters in Jira / Confluence using JQL and SQL
• Maintain, troubleshoot and provide support to Operations / Operations Shared Services utilization for Atlassian product add-ons
• Surface & resolve problems or trends in issues surfaced by end-users
• Develop & maintain custom issue types and workflows
• Triage and respond to level 2 Jira / Confluence support requests
• Develop & maintain cross-functional process flows using tools like Visio to represent current / expected state of Jira workflows that will be required to support Operations
• Assist with assigned projects as assigned
• Work with key operational stakeholders to understand and document requirements for development of new Jira issue types, workflows, dashboards and reports
• Create, update and close all assigned internal team Jira / Confluence support requests

Required Skills And Abilities

• Solid organizational skills
• Experienced time management skills, including the ability to run many projects simultaneously
• Strong attention to detail and accuracy
• Must be a self-starter
• Continuous improvement and teamwork mindset
• Able to effectively align and manage projects, including related tasks and associated project resources
• Superior Microsoft suite skills
• Ability to prioritize workload
• Excellent written and verbal communication skills
• SQL and JQL knowledge required
• Ability to effectively compose and understand configuration documentation aligned to Atlassian tools (Jira / Confluence)
• Python knowledge a plus
• Ability to be flexible and work under pressure to meet strict deadlines in a team environment
• Customer focus/service orientation
• Ability to recognize trends in issues that signal Level 2 or 3 support and/or automation opportunities
• Collaborates well with team members by being open to questions, providing effective coaching, and maintaining a positive team environment
• Ability to carry out assigned projects to their completion; ability to establish and maintain effective working relationships with co-workers, customers, prospective customers and vendors; ability to maintain confidential and sensitive information; ability to understand and follow instructions
• Excellent customer service skills
• Strong interpersonal, entrepreneurial and collaborative skills
• Ability to relate Active Directory alignments to user access of Atlassian and other Ops leveraged systems

Knowledge, Experience And/Or Education Requirements

• Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
• Learning agility supports the ability to effectively work on projects across multiple business units
• Understanding of project management tools and techniques, following best practice to initiate, take responsibility for, and achieve defined project outcomes
• Knowledge of the Health & Welfare industry, benefit outsourcing systems, business processes and capabilities and services, operations, and delivery
• Experience managing multifaceted projects.
• Basic knowledge of continuous improvement concepts
• Understanding of data analytics and factors impacting quality data
• Jira ACP-600 certification preferred or 1-3 years of similar role experience
• Experience with Atlassian or other related documentation management / workflow management tool/s
• Experience with MS Office, Excel, PPT
• Previous benefits administration and strong project management experience preferred.
• Exposure to software configuration and/or workflow configuration and/or systems administration configuration
• Bachelor of Science (degree preferred, but not required), or related technical certifications in Jira, or experience in similar role can be used in place of education