Sr. Manager Of Training And Communications

Destination Pet

We're Reimagining Pet Health and Well-Being.

United by our Destination Pet values, our 1,200+ employees work together every day to deliver high-quality care for pets and a better customer experience for pet owners.

Our Mission

Elevate the love and lives of Pet families.

We consider it a privilege to serve as the trusted partner in a pet’s health and well-being, and our mission is rooted in service. Service to pets, to our customers, our partners, and our employees.

Our founders have more than a century of combined experience and innovation in the pet services industry. As veterans of the animal care business, we understand the need for better care and services, and a clean, simple integration of those services. From veterinary care to daycare, boarding, training, and grooming, we give great pet parents the tools and resources they need, at a level of sophistication we'd want for our own pets.

Our Values

• We value integrity, honesty, transparency, and accountability.
• We move fast, and we take smart risks to enhance pet care - every day.
• We are strategic, fun, and authentic, and we try and learn.
• Creative innovators
• Trustworthy partners We do the right thing, we mean what we say, and we do what we promise.
• We are One Pack who works together and are: Pet obsessed We love your pets like our own. We are passionate, whole-hearted, compassionate, and connected.

Role Overview:

The Sr. Manager of Communications and Training will be responsible for creating strategies to improve company-wide communications and training programs to support our Packmates. We are searching for a trusted partner who is an excellent communicator and critical thinker and knows how to ask the right questions to move programs forward.

This person is comfortable in sometimes uncertain situations that require finding solutions to complex problems and thinks both like a trainer and project manager (can track deliverables, engage stakeholders, etc.).

Working cross-functionally, this person will drive programs and initiatives integral to the company’s success. Additionally, the right candidate will be a great wordsmith, as writing scripts, talking points, and training content is necessary for the role.

Key Responsibilities:

• Training Program Content & Development - Create custom content to support business objectives and staffing needs.
• Be Collaborative – Work with the Director and cross-functionally with Marketing, Operations, IT, and Finance to ensure alignment of Customer Experience’s strategy, direction, and impact.
• Be a Strong Storyteller – You can convey compelling and concise narratives with complex analytical insights and data.
• Support Center Onboarding – Support new centers by scheduling, tracking, and providing key training for newly launched centers with excellent project management skills.
• Be Strategic and Innovative – You will assist in driving the innovation and strategic approach around the customer experience, supporting cross-functional teams to solve problems based on client insights.

We're Looking for Someone With:

• At least intermediate-level skills: PowerPoint and Excel
• Required: Analytical, with experience exploring data and patterns
• Has a passion for delivering high-quality care for pets and better customer experience for pet parents
• Required: bachelor’s degree or higher
• Excellent communication skills written and verbal.
• Experience with direct reports and team leadership
• Experience working cross-functionally and interacting with partners at all levels.
• A strong desire to execute, drive impact, deliver with excellence, and demonstrate urgency.
• 3+ years of management experience
• Believes in enabling and empowering their teams but can dive into the details and get tactical if that’s what the business needs.

What you will get:

• Health, vision, dental, long & short-term disability, and Life insurance
• Pet Care discounts, Free Petcare Insurance.
• A healthy work-life balance with flexible & set schedule opportunities.
• 401k and Match
• A Startup mentality company with stable funding.
• Generous PTO
• Set paths to leadership opportunities.
• Opportunity to grow your career with a network of like-minded professionals.