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Sr. Customer Success Manager (Remote)
Company | Jobot |
Address | Charlotte, NC, United States |
Employment type | CONTRACTOR |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-09-11 |
Posted at | 9 months ago |
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Why join us?
Why join us?
- Strong ARR Numbers
- MUST HAVE EXPERIENCE TO BE CONSIDERED
- Some Technical Knowledge around 1 or more of the following
- AI/ML/MLOPS, Kubernetes, Docker, Containers, GPUs, etc.
- Experience in an AI, ML, MLOPs Company -- Not just a SaaS Company
- Work closely with Sales and other teams to manage the onboarding of new customers and ensure a successful handoff from Sales
- Identify expansion opportunities by monitoring customer product usage, business updates/news, and creating strategic account plans with Sales to grow to other teams
- Drive user adoption and engagement through various touchpoints including training, product roadmap sessions, workshops, and developing relationships with champions & power users
- Serve as a trusted advisor to our customers by building strong relationships across your portfolio, engaging with them regularly, presenting executive briefings, managing escalations and conducting regular status calls
- Monitor customer health and take corrective action when a decline in engagement is identified
- Ensure all users at each customer are receiving our communications and updates
- Manage complex enterprise client relationships throughout the post-sales customer lifecycle
- Forecast renewal risk to management and work towards increasing customer retention
- Monitor customer support channels, respond to queries, and work cross-departmentally to resolve issues
- Ability to work without direct supervision and manage tasks and time efficiently
- Comfortable working in a dynamic environment with a fast pace
- Advantage - Experience at an AI or Data product company
- Strong metric-driven focus in an ARR business environment
- Advantage - Familiarity with the MLOPS and AI/ML
- Experience working with Fortune 500 Enterprise clients
- At least 5 years of experience in a customer success position, preferably in a SaaS B2B software environment
- Bachelor's degree with a focus on a technical and/or business discipline
- Strong organizational skills, attention to detail, and ability to prioritize and meet deadlines
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