Customer Success Representative Jobs

pixevety is a ‘scale-up’ Enterprise level image management platform.The company aims to be the most trusted service provider for delivering ethical, privacy-driven solutions in a digital world and to empower safe community-based content sharing and connectivity.pixevety, provides ethically driven, privacy-by-design solutions, inspiring journeys of self-identity and self-protection. https://pixevety.com/

You will be responsible for customer support, onboarding, user training and relationship development. This is a fantastic opportunity for results-oriented individuals that enjoy working in a fast paced, yet collaborative work environment.

Responsibilities:

• Develop and implement customer success strategies and initiatives to drive retention and growth.
• Conduct regular check-ins with customers to assess their satisfaction and gather feedback.
• Identify opportunities for upselling or cross-selling to existing customers.
• Develop and maintain positive relationships with customers, acting as their primary point of contact.
• Monitor customer usage and engagement to identify potential issues and opportunities for improvement.
• Collaborate with internal teams such as Business Development, Product, and Support, to ensure a seamless customer experience.
• Onboard new customers and ensure a smooth transition into the platform.
• Proactively address customer concerns and issues to ensure they are resolved in a timely and effective manner.
• Provide ongoing education and training to customers to ensure they are maximizing the value of the platform.

Skill Requirements:

• Driven and highly motivated professional who can operate within a plan but also show innovation and initiative.
• Familiarity with Salesforce/CRM.
• Mature and accountable approach to goals, targets, and commitments to the business and to partners.
• Proven experience and knowledge managing onboarding processes pertaining to business accounts.
• Strong stakeholder engagement skills with internal and external partners, with a proven record of client retention.

Desired attributes:

• Pride in personal presentation.
• Confident without being arrogant.
• Goal focused "Outcome and results orientated".
• Resilience & Persistence.
• Effective Communications and great interpersonal skills
• Focused, organized, punctual, reliable and dedicated to follow-up.
• High work rate (Self-management) withpersonal accountability.