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Manager, Digital Customer Success
Company | Wiz |
Address | Miami, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Computer and Network Security |
Expires | 2023-08-20 |
Posted at | 9 months ago |
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
- Hire, coach and manage a world class Customer Success team
- Ensure customers are maximizing their return on investment by implementing Wiz to achieve their security objectives
- Be a customer advocate regarding product roadmap and process improvements
- Identify risks and work with the account team to build a risk mitigation plan
- Forecasting on renewals, upsell and churn
- Assist customers in implementing custom integrations
- Develop a playbook of typical technical challenges faced by customers; as well as common objectives to appropriately solve their issues/concerns
- Proactively solve customer support requests and coordinate resolutions with engineering teams
- Ability to stay calm and manage clients even under adverse conditions
- 2+ years of experience in customer-centric teams such as Customer Success, Implementation, Engagement, Onboarding, or Business Development
- Proven track record in managing enterprise customer relationships and delivering results
- Proven track record of success in leading digital programs.
- Strategically driven; strong presentation skills required to deliver impactful QBRs
- Experience with online subscription / SaaS products is a must
- Ability to quickly grasp and succinctly explain technological and business concepts
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