Client Success Manager Jobs

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today's digital marketplace.

At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers.

The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter.

WORK ENVIRONMENT:

We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations.

POSITION SUMMARY:

The Client Success Manager serves as a strategic partner for clients in order to drive their business and maximize growth potential. They utilize data to analyze market trends and strategic opportunities for clients. For this role, you will be responsible for a portfolio of Core and/or Digital Banking clients and be a key contributor to each clients' success.

HOW YOU WILL THRIVE IN THIS ROLE:

These skills and abilities are critical to thrive in the role of a Client Success Manager.

• Authentic and empathetic problem solver able to put yourself in the shoes of your client and think strategically
• The ability to understand, quickly react, and drive others to address client issues
• The ability to deliver on multiple priorities through strong organizational skills and diving into the details
• A self-confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential
• Warm, enthusiastic, stimulating communicator who exhibits a collaborative approach

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Account Management: Ensure that all success practices are carried out in a professional and ethical manner to maintain the company's reputation as a high-quality partner. Establish and maintain efficient knowledge and a deep understanding of Core and Digital Banking functionality, troubleshooting, and architecture. Support clients during normal and abnormal business hours to strengthen relationships and drive value. Perform all other related duties as required or assigned.
• Strategic Planning: Understand the needs, objectives and challenges of each client in order to provide suitable solutions and be a strategic partner. Possesses the ability to interact with C-level executives to drive success outcomes, strategy and ROI. Proactively identify where and how Numbus capabilities can deliver incremental business value through strategic analysis and insights.
• Business Development: Identify and pursue opportunities to expand and strengthen strategic relationships. This may involve upselling or cross-selling additional products or services, exploring new partnership opportunities, or identifying ways to drive mutual growth. Track trends in current market to drive and maintain high-levels of satisfaction and user adoption of products and services, deliver programs to retain, expand business and mitigate churn.
• Relationship Development: Build and maintain strong relationships with clients, ensure their satisfaction, and maximize revenue opportunities. Cultivate relationships with key customer roles from functional owners to senior management to readily understand customer needs and ensure retention with high levels of customer satisfaction to maximize customer growth. This involves building rapport, trust, and understanding to establish a strong working relationship.
• Client Communication: Provide regular reports and updates on account performance, metrics, and key performance indicators through Executive Business Reviews, Roadmap discussions, Monthly Health Checks, etc. Develop and deliver Voice of the Client surveys to understand client's strategic initiatives, emergent problems and to gain relevant feedback in order to improve the customer experience. Keep clients informed about new product releases, updates, and relevant industry information.
• Cross-Functional Collaboration: Work closely with internal teams, such as sales, marketing, product development, and client care, to ensure alignment and coordination in delivering value to strategic clients. This includes facilitating effective communication and managing expectations. Partner closely with other cross-functional team members to surface customer requests and help translate customer feedback into new solutions for customers.

QUALIFICATIONS:

• Strong technical training skills and detail oriented
• Maintain flexibility in schedule to allow for travel to client sites or attend meetings at designated locations
• Proven track record of account management with a strategic focus to maximize growth
• Bachelor's Degree or equivalent experience in a related field
• Ability to prioritize work to meet deadlines
• Expert verbal and written communication and documentation skills
• Working knowledge of computer hardware and software systems, and diagnostic utilities
• Strong banking and/or credit union background
• Exceptional interpersonal and client engagement skills
• Proven analytical and problem solving abilities
• Prior experience working with executive/senior level executives and key stakeholders
• Tenured professional with proven experience in supporting Core and Digital Banking (Experience with Core Banking systems, Digital Banking, Commercial Banking, Back Office Operations, highly preferred)

Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together!

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