Remote Delivery Manager Jobs

Duration: 9-month contract

Location: Remote (comfortable working 8-5 CST)

Pay $35-$40/hr

Day-to-Day:

Join the Critical Services, Release and Technology Risk Management team, which brings together release management, capacity and performance management, technology risk and controls, core vendor governance and service delivery functions. This team leads the day-to-day management of applications and works closely with key partners to ensure a balanced risk-based approach to our strategy execution. Within this team, the Service Delivery Management and Technology Experience group provides an end-to-end customer-centric view on how services are delivered, ensuring that business outcomes are measured, and service targets are met.

As a Service Delivery Manager (SDM), you will be the focal point for major issue management, participating in incident restoration, providing communication to stakeholders, and driving investigations and improvement plans. Provides relationship management services and technology/ITSM expertise in support of CIO and business needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization's goals by understanding business vision, objectives, and key performance indicators. Acts as a consultant to business partners to provide quality service and address gaps in technology or processes supporting them.

Responsibilities:

• Facilitates recovery teams and handles escalations related to disruptions or major nuisances.
• Attend various meetings including conversion meetings supporting incident, problem and change.
• Implements standards for technical documentation, incident and problem management, and management reporting.
• Broader work or accountabilities may be assigned as needed.
• Accountable to ensure timely and effective resolution of service issues for US P&BB to optimize availability and reliability of service.
• Builds exceptional relationships with internal and external stakeholders.
• Focus on the tracking/trending of post-conversion related incidents/problems – monitoring dashboards to identify uptick of incidents for awareness/action
• Is responsible for ensuring continuity, availability, and service restoration.
• Liaises with the business and the technology development and support groups.
• Facilitate Post Incident Review Meetings
• Partners with Technology and Product Operations, to ensure awareness of service issues, trends, and mitigation plans.
• Provides thought leadership in the development of new ideas, processes, and remediation of issues.
• Tracks incidents to ensure root cause is identified, mitigation plans are in place and summaries provided to business partners.
• Expedites timely, efficient, and effective resolution of service issues to optimize reliability and availability of systems.
• 24/7 on-call requirement in support of major incidents coupled with Major Incident Response Team (MIRT) participation. On-call schedule is on rotation.
• Facilitates effective working relationships between LOB & technology partners through value-added representation of each business groups service needs, priorities, and issues.
• Maintains an understanding of all major problems, issues, trends, and changes in the supported environments.