Software Support Engineer Jobs

The Software Support Engineer - Healthcare Claims position inside the ZELIS/Payer Compass R&D Technology team focuses on troubleshooting and post-release maintenance of the Payer Compass healthcare RCM (Revenue Cycle Management) claims modeling technology, which batch-processes large claim datasets through various repricing scenarios to envision effects on overall revenue. This system is also used as part of our DevOps release-testing Quality Assurance process.

This Software Engineer - Healthcare Claims position interacts frequently with the core engineering team. The ensuing exposure to many aspects of the system opens up other roles and advancement possibilities within the organization. The position entails frequent troubleshooting and debugging from stakeholder-originated support requests, and collaborating with other Engineering Team members, but also includes crafting bugfixes when appropriate.

Responsibilities:

• Support Engineering tickets by analyzing debugging & diagnosing issues using C#
• Assist in the design and development of document database structures needed to support new engineering efforts.
• Assist and perform application performance analysis and tuning
• Develop unit and system tests for code

Education and Work Experience:

• BA/BS in Computer Science preferred
• Experience in requirements gathering from project stakeholders
• Healthcare experience helpful
• Minimum 1+ year experience using the .NET stack, SQL Server, source code and Git

Knowledge, Skills and Key Competencies:

• Working knowledge of Git based version control systems
• Familiarity with Microsoft IDE’s such as Visual Studio and Visual Studio Code
• Ability to troubleshoot and debug complex defects with debugger and profiler tools, such as Microsoft Visual Studio.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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