Software Support Engineer,(Dcf), Houston, Tx

Would you like to lead a team creating winning solutions?

Do you enjoy creating solutions for customers?

Join our growing Drilling Services Team!

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. Our highly experienced Technical Support Team provide pre-job planning, delivery, and post-job completion support for our extensive range of technology products and tools for Drilling Services.

Partner with the best

As a Software Support Engineer, you will provide software and technical support to users of OFSE and DCF digital applications as well as lead and manage special digital projects (business/team tools, communication tools, dashboards) You will partner with our global Service Delivery team to guide, troubleshoot, and resolve software related problems. You will ensure the flawless execution of drilling tools and products to our customers with our internal software solutions.

As a Software Support Engineer, you will be responsible for:

• Provide support and help maintain DCF HQ databases, Community of Practice, MS SharePoint, dashboards, repositories, and reporting tools.
• Provide support for internal engineering data collections software, but not limited to, =
• Ensure compliance with Manage the Job Cycle (MtJC) process.
• Able to travel 20% internationally/domestically
• Subject Matter Expert for their area of software support
• Work with DCF subject matter experts to continuously improve digital processes and tools to best fit business needs.
• Provide software and technical support to users of OFSE and DCF digital applications.
• Communicate updates to impacted members of the organization by demonstrating new functionality and changes in digital processes and updating/creating procedural documentation for training purposes.
• Lead and manage special digital projects (business/team tools, communication tools, dashboards)
• Update and maintain PL content in various software applications by defining development requirements/enhancements and conduct software testing for DCF specific digital content.

Fuel your passion.

To be successful in this role you will have:

• Field or office experience pertaining to Oil and Gas operations (non-DCF) either service related, operator, or O&C customer.
• 3 years working with building PowerBI dashboards, SharePoint / Teams sites, and/or Power Apps
• 5 years’ experience in Drilling and Completion Fluids operational experience (field or office) (Preferred)
• Bachelor’s degree preferred or 5 plus years’ experience working in drilling services or software development.
• 5 plus years in Microsoft Office applications
• General understanding of oil and gas operations (awareness of drilling, completions, and rig activities)
• Logical reasoning / computational skills and ability to formulate logical conditions to arrive at expected outcomes.
• Ability to manage multiple projects and lead solo projects as well as be a contributor to team projects.

Preferred Software Experience:

• Data integration/data mapping
• Using HTML, JSON, WITSML data language.
• Experience of writing database scripts
• Experience of database structures, data modeling and methods (SQL/relational databases and/or NoSQL databases)
• Designing/building software applications and designing/building/editing web pages.
• Writing Excel macros

Desired Characteristics

• Thorough understanding of PL technology and Service Delivery requirements
• Ability to learn and use various computer tools to prepare data and visualizations for analysis.
• End to End knowledge of the drilling and completion process is an advantage.

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Occasional home working possible, but you must live within a drivable distance of our Houston hub Location.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Tailored financial programs.
• Additional elected or voluntary benefits
• Safety net of life insurance and disability programs
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options