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Software Support Engineer Jobs

Software Support Technician Jobs
By A.C.Coy Company At Pittsburgh, PA, United States
Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.
Excellent customer service skills; and prior experience using a Customer Ticketing system.
Maintain working knowledge of products and/or services
1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred
Answer incoming customer and field engineer telephone calls in a courteous and professional manner
Assist customers, engineers, and end users with questions on product installation, usage, and implementation
Associate Software Support Specialist
By Tyler Technologies At United States
Proactively improve knowledge and develop analytical and technical skills.
Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
Bachelor's degree in related field or equivalent experience preferred.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Excellent written and verbal communication skills.
Communicate professionally, clearly, and appropriately with clients and coworkers.
Software Support Specialist Jobs
By Fluidra North America At , Carlsbad, 92010 $65,000 - $75,000 a year
Successful experience in software support and business management.
Proficient in: Microsoft Office Products (Excel, PowerPoint, Word, Access), Google products, MS SQL Server Management Studio, iOS and Android App testing.
2+ years of work experience in a software support or training environment.
High school diploma or equivalent, AA, certification or bachelor’s degree preferred.
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
Software Support Specialist Jobs
By ZEISS Group At Washington, DC, United States
Perform additional functions as required by the business needs and requested by management.
Comfortable in dealing directly with customers, representatives, and distributors, as well as with senior levels of management within the organization. 
Track bugs and provide feedback to development team on bugs and potential software enhancements to improve the customer experience.
When required and approved by manager, assist with software product training for internal ZEISS colleagues. 
Python and/or Matlab programming skills are a key enabler
Is skilled in performing all duties and functions of those supervised.
Software Support Engineer,(Dcf), Houston, Tx
By Baker Hughes At , Houston, 77073, Tx
Lead and manage special digital projects (business/team tools, communication tools, dashboards)
Ensure compliance with Manage the Job Cycle (MtJC) process.
Bachelor’s degree preferred or 5 plus years’ experience working in drilling services or software development.
5 years’ experience in Drilling and Completion Fluids operational experience (field or office) (Preferred)
Field or office experience pertaining to Oil and Gas operations (non-DCF) either service related, operator, or O&C customer.
Ability to manage multiple projects and lead solo projects as well as be a contributor to team projects.
Software Support Specialist Jobs
By Tyler Technologies At ,
Uses Tyler’s client management system to create, track, and/or update details on the specific of client issue(s).
Commits to expanding technological skills and knowledge of the Tyler products.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Contributes to company knowledge library and/or Tyler Community.
Bachelor's degree in related field or equivalent experience.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.
Software Support Specialist Jobs
By E2G | The Equity Engineering Group, Inc. At United States
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Location: Houston, TX or Shaker Heights, OH or Remote opportunities within United States.
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Software Support Representative Jobs
By Runway AI At , Remote $50,000 - $75,000 a year
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Software Support Specialist Jobs
By Azalea Health At Atlanta, GA, United States
Manage the help content and support ticketing system
Maintain current, relevant knowledge of Azalea's software products and services
Prior experience in Healthcare or Healthcare IT preferred
Excellent verbal and written communication skills
Excellent computer skills with strong proficiency in web-based and SaaS applications
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Software Support Engineer I
By Axon At United States
Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Develop knowledge base articles on top issues
3+ years of support experience for cloud-based products
Experience working within the Law Enforcement/Public Safety space
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues.
Software Support Specialist Jobs
By SmartCOP At Florida, United States
Good time management and prioritization skills;
Experience troubleshooting in a technical support environment;
Basic computing and networking knowledge;
Excellent customer service skills and interpersonal skills;
Experience in a Windows environment;
Technical Skills that will help:
Software Engineer, Support Products
By Airbnb At United States
Collaborate with Product Managers, Experience Designers, Engineers and Cross Functional Partners to design and deliver high-quality products and platforms.
5-9+ years of industry experience with a BS/Masters or 2+ years with a PhD
Experience working with high-scale web or mobile applications
General knowledge of Artificial Intelligence and Machine Learning
Build efficient, reusable front and backend components and architect reliable, performant, and scalable systems.
Follow data-driven approaches to conduct experiments and iterate on features.
Software Support Associate - Appfolio
By RREAF Residential At Dallas-Fort Worth Metroplex, United States
Must have advanced knowledge of the AppFolio Property Management Software platform.
Properly manage and document all work performed. Keep documentation of standard processes up to date.
Previous Multi-Family housing or Commercial Real Estate experience
Must have strong active listening skills.
Exceptional analytical and problem-solving skills
Ability to work independently and manage priorities in a fast-moving environment.
Software Support Engineer Jobs
By Zelis At Dallas-Fort Worth Metroplex, United States
Experience in requirements gathering from project stakeholders
Knowledge, Skills and Key Competencies:
Minimum 1+ year experience using the .NET stack, SQL Server, source code and Git
Working knowledge of Git based version control systems
Support Engineering tickets by analyzing debugging & diagnosing issues using C#
Assist in the design and development of document database structures needed to support new engineering efforts.
Software Support Analyst Jobs
By Coursedog At , Remote $70,000 - $80,000 a year
Required Competencies (Knowledge, Skills And Experience)
Actively contribute to our Help/Knowledge Center by working with the User Education Team to improve knowledge and address knowledge gaps.
Administrative knowledge of Enterprise Systems.
General experience troubleshooting where data is synchronized across multiple systems.
Strong analytical and problem-solving skills.
Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
Software Support Specialist Jobs
By Stellar Professionals At Richmond, VA, United States
Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems
Experience in providing information technology technical support either in software or some other IT
Requires excellent written and verbal skills as well as IT savvy to assist customers
Demonstrated ability to ability to interpret complex information and provide informed analyses
Demonstrated ability to use Microsoft Office suite
Software Support Engineer (Open To Remote)
By Simpson Strong-Tie At , Lafayette, In $63,800 - $90,200 a year
Experience with production home builders and options management preferred.
Time Management: Ability to organize and plan the division of one’s own time between specific activities.
Bachelor’s Degree in a related field required, preferably in IT, computer science, engineering or another technology-focused field, or equivalent experience.
2 years’ experience in construction industry, building material or related field.
2 years’ experience using Autodesk Revit and/or ACA preferred.
2 years’ experience estimating building materials for residential projects preferred.
Software Support Specialist Jobs
By amdocs At , San Francisco, Ca $90,000 - $100,000 a year
Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
5 years’ experience as a Software Support Engineer
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Software Support Engineer I
By Actabl At , Remote $60,000 - $65,000 a year
Continuous education - both product-focused and improving technical skills
Proficiency in written and verbal communication skills
A Bachelor’s degree in Computer Science, Engineering, or related degree and 1-2 years experience with C#, SQL, and APIs
Interpersonal skills leading to success - cooperative, courteous, flexible, and good-natured
Excellent problem-solving skills are paramount
100% paid for benefits: health, dental, and vision insurance

Are you looking for a challenging and rewarding Software Support Engineer role? We are looking for a highly motivated individual to join our team and provide technical support for our software products. You will be responsible for troubleshooting customer issues, providing technical advice and guidance, and ensuring customer satisfaction. If you have a passion for problem solving and a commitment to customer service, this could be the perfect job for you!

Software Support Engineer Job Description A Software Support Engineer is responsible for providing technical assistance to customers who are having difficulty using software products. They are responsible for troubleshooting software issues, providing technical advice, and helping customers to resolve their software-related problems.

What is Software Support Engineer Skills Required?

• Excellent problem-solving skills
• Knowledge of software applications and operating systems
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to troubleshoot and diagnose software issues

What is Software Support Engineer Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience with software support and customer service
• Knowledge of software development and debugging
• Knowledge of software installation and configuration
• Knowledge of software testing and quality assurance

What is Software Support Engineer Knowledge?

• Knowledge of software development and debugging
• Knowledge of software installation and configuration
• Knowledge of software testing and quality assurance
• Knowledge of customer service and technical support
• Knowledge of software troubleshooting and problem-solving

What is Software Support Engineer Experience?

• Previous experience in software support or customer service
• Experience with software development and debugging
• Experience with software installation and configuration