Senior Specialist, Product Operations

Senior Specialist, Product OperationsAt Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world and to doing well by doing good. Mastercard relies on our global workforce to help us achieve our goal of building a sustainable, inclusive global economy. The Mastercard Way encourages us, connects us with the behaviors that represent the essence of not only what we do but who we are as an organization. Cultivating an environment for all employees that respects their individual strengths, views and experiences drives a global and collaborative culture of inclusion and sense of belonging.

• Do you want to join a Company that offers a competitive benefits-and rewards program that attracts, develops and retains the most talented employees around the world?
• Do you want to join an inclusive culture where employees, in all their diversity, feel valued, respected and who can bring their authentic selves to work? Learn more at Mastercard’s Corporate Sustainability Report.

Overview
Mastercard’s Customer Interoperability organization enables humans to establish, manage and grow their business with Mastercard. This role is responsible for managing and streamlining the Connect experience onboarding process to ensure we create great interfaces for our customers. The role will require the leader to work with many technical and non-technical stakeholders and help guide new experience teams through the onboarding process.
Role

• Identify process enhancements through day-to-day activities.
• Create and own mechanisms to effectively report on onboarding initiatives.
• Provide consulting as the Connect Subject Matter Expert for provisioning and application/data management.
• Build partnerships and strong relationships across Mastercard Technology to facilitate a more collaborative culture and resolve complex issues
• Oversee the Connect onboarding process
• Provide guidance on the Connect onboarding process and serve as point of contact for all onboarding activities.
• Refine and streamline the onboarding process

All about you

• Uses insights drawn from data analytics to improve processes and measure impact
• Works successfully and cooperatively in a team atmosphere
• Ability to understand Mastercard’s core business along with a solid understand of the data architecture leveraged with the Connect Ecosystem.
• Rock solid communicator and collaborator with strong relationships and team building skills.
• Curious, problem solver with an interest understanding processes and how to make them more efficient
• Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines
• A record of managing the successful delivery of complex programs, preferably on a global scale.

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
• Report any suspected information security violation or breach, and
• Ensure the confidentiality and integrity of the information being accessed;
• Abide by Mastercard’s security policies and practices;

NYC Salary Range: $142,000 - $220,000