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Product Support And Operations Specialist Jobs

Sales Support And Operations Specialist
By Cynosure Talent At United States
Demonstrable experience in a similar operational support function
Ability to think ‘outside the box’ to offer innovative solutions to ensure smooth communication and exceptional levels of service
Organize data and generate deep customer insights to enhance sales force productivity and effectiveness
Support the sales team with key planning and operational tasks to achieve the overall objectives of the business
Provide pricing and contract support to the sales team and dealer partners
Monitor and analyze key sales and business performance indicators and trends to drive strategic and tactical business decisions
Product Support Specialist - Uk
By Huntress At United States
Practical experience supporting macOS Operating Systems including basic knowledge of macOS filesystems and navigating the terminal.
Is familiar with system configuration/management tools such as GPO, RMMs and PSAs; scripting these tools is a plus.
Utilize excellent customer service skills and exceed customer expectations.
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Considers themselves disciplined, with systematic problem-solving skills.
Experience configuring antivirus products and troubleshooting interactions between these products and specialty software.
Product Support Specialist Jobs
By LPL Financial At Fort Mill, SC, United States
1-3 years of experience required (Customer Service w/in the Financial Services or Information Technology industry.)
Problem solving skills & attributes along with the ability to multi-task.
Ability to simplify and clarify complex information demonstrating excellent phone and written communication and listening skills.
Strong customer focus, excellent verbal and written communication skills, including proficient typing skills, a strong work ethic, and must be organized.
Two or four-year advanced degree (Bachelors or Associates) or substantial relevant professional experience.
strong collaborators who can deliver a world-class client experience
Product Support Specialist Jobs
By Hosokawa Micron Powder Systems At Union County, NJ, United States
Prepare status reports for management
· 3-5 years’ sales experience
· Strong communication and interpersonal skills
· Knowledge of analytical or power handling equipment, a plus
Prepare and present customer proposals
Perform equipment presentations and demonstrations
Product Support And Operations Specialist
By Via At Greater Syracuse-Auburn Area, United States
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Outstanding process-orientation, analytical, and organization skills
Minimum of 1-3 years of work experience
Previous experience in a technical support role is a plus
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Work with various Operations, Product, and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
Product Support Specialist Jobs
By Akia At San Francisco, CA, United States
Build and manage repository of knowledge articles and foster a culture of knowledge sharing.
Meet and exceed customer expectations on response quality, timeliness, and customer experience.
BA/BS degree or relevant work experience
0-2+ years of relevant experience
Experience managing customers via email, chat, and phone calls.
Analytical and problem solving skills to understand complex problems and issues no matter how large or small.
Product Operations Specialist Jobs
By Taskrabbit At United States
2-3 years of experience in project or program management
Taskrabbit is a remote-first company with employees distributed across the US and EU
5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
Relationship-builder: Able to build trust quickly with a high degree of empathy. Skilled at managing cross-functional relationships.
Experience working with front-line customer support/service/success teams
Product Support Specialist Jobs
By Fiverr At Orlando, FL, United States
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Experience using Zendesk and Intercom softwares, and other remote support tools.
Collaborate with different teams in the company, such as Customer Success, Product, R&D, and Finance.
Guide customers through troubleshooting steps, offering clear and concise instructions.
Understand the product and stay up-to-date with product knowledge to provide accurate and relevant technical information to customers.
Contribute to the development and improvement of technical support processes and knowledge base articles.
Product Support Specialist Jobs
By GlassHive At United States
Full benefits covered by the company
$40k/yr base salary + commissions
All equipment provided by company
This professional plays a vital role in growing GlassHive’s user base and generating revenue.
The qualities we look for in a Product Coach:
Product Support Specialist Jobs
By Culture Amp At , New York, Ny
You have been a member of a globally distributed team supporting a SaaS product or similar experience in a customer-facing role
Educate and empower our customers to be better Culture Amp users and become People Geeks
You enjoy interacting with people and building relationships with customers
You are able to empathize with customers in a genuine way that lets them know you care about their issues
You have the ability to explain technical issues in simple terms
You know when to ask open-ended questions vs. close-ended questions to best understand an issue
Product Support Specialist - Australia
By Huntress At United States
Practical experience supporting macOS Operating Systems including basic knowledge of macOS file systems and navigating the terminal.
Is familiar with system configuration/management tools such as GPO, RMMs and PSAs; scripting these tools is a plus.
Utilize excellent customer service skills and exceed customer expectations.
Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Considers themselves disciplined, with systematic problem-solving skills.
Experience configuring antivirus products and troubleshooting interactions between these products and specialty software.
Senior Product Operations Specialist
By Zillow At United States
Support the management of program timelines, dependencies, and risks by effectively communicating with stakeholders and partners
Deliver clear, concise, and appropriate communication to senior management, business partners, and peers across the organization
Exceptional analytical skills, with experience in programming languages such as Javascript and Python, and experience with low-code development tools (e.g., Zapier)
Clear and concise communication skills, effectively engaging with a wide range of partners and stakeholders
No prior real estate experience required, but a strong interest in revolutionizing the industry is essential
Build automation tools and workflows leveraging no-code tools and AI (GPT) and a basic JavaScript and Python
Senior Specialist, Product Operations
By Mastercard At , New York, 10011, Ny $142,000 - $220,000 a year
Provide consulting as the Connect Subject Matter Expert for provisioning and application/data management.
Rock solid communicator and collaborator with strong relationships and team building skills.
Oversee the Connect onboarding process
Build partnerships and strong relationships across Mastercard Technology to facilitate a more collaborative culture and resolve complex issues
Identify process enhancements through day-to-day activities.
Refine and streamline the onboarding process
Product Support Specialist Jobs
By Ticketmaster At Chicago, IL, United States
Experience running and analyzing SQL queries and Kibana queries.
Contribute to accuracy of knowledge bases and onboarding process.
4 years experience in Customer Service role related to technology
Experience with MS Excel, and basic data analysis
Variety of benefit options available
Be the broker facing voice of addressing their issues.
Product Sales And Support Analyst
By Comcast At , Manchester, Nh
Bachelor's degree or equivalent education and experience
Researches, processes and manages customer escalations.
Other duties and responsibilities as assigned.
7-10 years of relative experience
Comparable analytic experience within a product sales and support division
Competitive salary based on experience
Product Support Specialist Jobs
By US Med-Equip At Dallas-Fort Worth Metroplex, United States
Demonstrate ability to grow, develop and advance professionally in knowledge and skill set
Demonstrate a willingness to gain knowledge about features, benefits, and technical aspects of
Manage customer activities on our company portal and on Salesforce
4 years of experience with USME or 4 years in a related field delivering client-focused solutions
Ability to manage multiple projects at a time while maintaining sharp attention to detail
Microsoft Excel and PowerPoint knowledge needed for reporting and presenting
Product Support Specialist Jobs
By US Med-Equip At Greater Minneapolis-St. Paul Area, United States
Demonstrate ability to grow, develop and advance professionally in knowledge and skill set
Demonstrate a willingness to gain knowledge about features, benefits, and technical aspects of
Manage customer activities on our company portal and on Salesforce
4 years of experience with USME or 4 years in a related field delivering client-focused solutions
Ability to manage multiple projects at a time while maintaining sharp attention to detail
Microsoft Excel and PowerPoint knowledge needed for reporting and presenting
Product Sales And Support Analyst
By Comcast At , Baltimore, Md
Bachelor's degree or equivalent education and experience
Researches, processes and manages customer escalations.
Other duties and responsibilities as assigned.
7-10 years of relative experience
Comparable analytic experience within a product sales and support division
Competitive salary based on experience
Product Support Specialist Jobs
By Florence Corporation At Taylorsville, MS, United States
5 years experience in a Design Engineer or Project Engineer role in a consumer products design environment preferred.
Proven success in consumer product development where product line vitality is managed to a market life cycle and schedule.
Maintaining customer accounts by recording or updating account information with internal ERP systems.
Process customer orders via phone and email providing appropriate lead times and availability.
Ability to understand a wide variety of documents regarding products to help provide general product assistance and/or parts descriptions for customers.
Ability to gather and record information and/or add documentation for new cases or to update case in internal ERP systems.
Product Support Specialist Jobs
By GE HealthCare At District of Columbia, United States
Apply customer management skills and expertise to manage and resolve customer needs.
Advises management regarding customer satisfaction, product performance, and suggestions for product improvement.
Responsible for all inventory items provided and utilized for servicing equipment, advising management when inventory items are at the minimum level.
Performs recommended preventive maintenance, calibration, and certification according to manufacturer specifications.
Prepare service documentation to meet Company requirements and support regulatory compliance.
A minimum education level of Bachelor of Science Degree with preference for Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology.

Are you looking for an exciting opportunity to join a dynamic team and make a real impact? We are looking for a Product Support and Operations Specialist to join our team and help us deliver exceptional customer service and support. You will be responsible for troubleshooting customer issues, resolving product issues, and providing technical support. If you have a passion for problem-solving and a commitment to providing outstanding customer service, this could be the perfect job for you!

Overview Product Support and Operations Specialists are responsible for providing technical support and operational assistance to customers and clients. They are responsible for troubleshooting and resolving customer inquiries, providing product information, and managing customer accounts. Detailed Job Description Product Support and Operations Specialists are responsible for providing technical support and operational assistance to customers and clients. They are responsible for troubleshooting and resolving customer inquiries, providing product information, and managing customer accounts. They must be able to answer customer questions and provide solutions to customer problems. They must be able to troubleshoot and diagnose customer issues and provide solutions. They must also be able to provide product information and support to customers. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot and diagnose customer issues
• Ability to provide product information and support
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service processes and procedures
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least two years of experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service processes and procedures
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of computer hardware and software
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service processes and procedures
Job Experience
• At least two years of experience in customer service or technical support
Job Responsibilities
• Troubleshoot and resolve customer inquiries
• Provide product information and support
• Manage customer accounts
• Answer customer questions and provide solutions
• Troubleshoot and diagnose customer issues
• Provide product information and support to customers
• Monitor customer service software and systems
• Monitor customer service processes and procedures