Senior Manager, Digital Product Operations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Senior Manager, Digital Product Operations - TECH

CHANEL is looking for a Senior Manager, Digital Product Operations to join our Technology team in New York City. The Senior Manager, Digital Product Operations will steer our digital operations strategy, overseeing the full software development lifecycle along with the development protocols and processes. This role includes managing API integrations, supervising back-end services, and ensuring seamless integration of new stores into our back-office tools. Furthermore, you will be responsible for system updates and improvements through effective management of software releases. Leveraging your technical expertise and data analysis skills, you will proactively troubleshoot and resolve system issues. Ultimately, your role will be pivotal in driving the continuous improvement of our operations within Chanel's luxury retail environment.

The ideal candidate for this role brings a minimum of 7 years of experience in one of the following: Software Development, Cloud Services or API/Micro Services Management. They would demonstrate a strong capacity to manage the software development lifecycle, oversee back-end services and service level agreements, and can perform data analysis to optimize systems. The candidate would be adept at managing code repositories across various environments. Their wealth of experience would be pivotal in ensuring seamless operation and continual improvement of the company's applications and back-end services.

What impact you can create at CHANEL:

• Operational Efficiency: By overseeing the back-end services, managing code repositories, and API integrations, this role ensures operational efficiency and reliability.
• Quality of Software Services: By managing the software development lifecycle, the role directly influences the quality and effectiveness of the software services delivered to users.
• Innovation and Improvement: Given the technical nature of the role and the need for continual learning and adaptation, this role contributes to innovation and improvement of the company's systems and services.
• Strategic Decision Making: The data reporting responsibility of this role provides valuable insights for strategic decision-making within the company.

You are energized by…

• Problem-Solving: Given the role's need to manage services and troubleshoot issues, a motivation to solve complex problems and provide solutions will be vital. Anaylizng changes made up to stream systems.
• Self Motivation: The ability to operate independently as a self-starter will be crucial
• Detail Orientation: Attention to detail will be key given the need to manage code repositories, oversee integrations, and perform data analysis
• Collaboration: Ability to work with stakeholders and external service providers, requiring effective communication and collaboration skills.
• Adaptability: Given the dynamic nature of this role, the capacity to embrace and navigate change will be a crucial behavior.
• Technical Curiosity and Passion: This role requires a deep understanding of the software development lifecycle, cloud platforms, API integrations, and other technical aspects. A passion for technology and a curiosity to continually learn and adapt will be critical.

What You Will Bring To The Team...

• Technical proficiency: A strong foundation in technology and proces expertise in areas such as software development, backend services, API integration, and cloud platform management. They should be comfortable working with various programming languages, tools, and frameworks.
• Software development lifecycle management: The candidate should be experienced in overseeing the different stages of development, including requirements gathering, coding, testing, and deployment.
• Attention to detail and quality: Ensuring the accuracy and quality of development, configurations, and software releases is critical.
• Problem-solving and analytical skills: The candidate should have strong problem-solving abilities and the capability to analyze complex issues. They should be able to connect the dots between different systems, perform data analysis, and identify effective solutions to problems.

Position Logistics:

• Experience in Python (preferred)
• Strong experience in Technical Change Management
• Hybrid Position- New York Office (no fully remote candidates)
• Travel requirement 10%
• Minimum of 7 years of experience in one of the following: Software Development, Cloud Services or API/Micro Services Management
• Azure certification (preferred)
• Ability to review code of various languages (preferred)

What skills you will learn?

• Deepened technical expertise in new fields: The candidate will have the chance to further develop their technical skills in cloud services, API integration, and other backend services. The candidate will have the opportunity to stay abreast of emerging technologies, tools, and frameworks, allowing them to continually grow and adapt to new challenges.
• Certification and professional development: The candidate may have the chance to pursue relevant certifications or attend training programs to further enhance their skills and demonstrate their expertise in specific areas.
• Improved problem-solving and analytical skills: The candidate will have the chance to tackle complex problems, analyze data from various systems, and identify effective solutions. They will refine their analytical thinking and problem-solving abilities through hands-on experience.

The anticipated base salary range for this position is $77, 200 through $160,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.

Fondation Chanel

• For more information, please navigate to the Fondation Chanel website here
• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Compensation

• Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position

Benefits And Perks

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
• 401K, pension, and other incentives
• Generous paid time off policies to include vacation, holiday, sick and volunteer days